MARYHELEN JOYCE CABELLO
Menifee
Summary
As an asset of my previous job, my experience with highlighting customer service and promoting customer loyalty is top-notch service in all areas.
Experienced in cash handling, processing and redeeming jackpots, while also familiar with slot machines and their functions.
Having over 13 years of hands-on experience as a slot cashier and providing customer service, I am looking forward to becoming a Senuor Slot floorperson and hence becoming a much more valuable up asset to the team and to the company I am working with.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Slot Floor Person
Pechanga Resort and Casino
Temecula
09.2022 - Current
- Assisted customers in understanding how to use different types of gaming machinesAdhered strictly to company policies regarding confidentiality of patron dataResolved disputes between patrons arising from misunderstandings over game rules or payouts.Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.Checked the validity of jackpots won by players and distributed prizes accordingly.Greeted customers and provided them with information about the gaming machinesMaintained a professional attitude with guests while providing excellent customer service.Enhanced customer loyalty by learning names and preferences.
Unit Secretary
Encompass Health Rehabilitation Hospital
Murrieta
11.2021 - 09.2022
- Prepared documents for signature by physicians or other authorized personnel.
- Organized laboratory specimens for pick-up by courier service.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Managed the front desk area ensuring neatness at all times.
Slot Cashier
Barona Resort and Casino
Lakeside
06.2011 - 11.2017
- Redeems ticket into requested combinations of bills and coins for patrons.
- Converts currency and chips into requested combinations of bills and coins for patrons
- Works with Floor Person (Slot attendants) to pay out jackpots.
- Counts and verifies cash amounts at shift start and balanced funds prior to shift end.
- Enhances customer loyalty by learning names and preferences answers patron questions about gaming machine functionality and explained how to properly use devices.
- Addresses complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Provides 100% Customer Service.
Education
Medical Assitant
Regional Occupational Program
Chula 06.2007 - 09.2009
Skills
100% Customer Service
Cash Handling
Enthusiastic Attitude
Honest and Loyal
Punctuality
Ability to work independently or as part or a tear
environment
Willingness to learn new skills and Fast Learner Willing to work overtime and be on time
Bilingual (English and Tagalog), able to speak, read and write efficiently
Timeline
Slot Floor Person
Pechanga Resort and Casino
09.2022 - Current
Unit Secretary
Encompass Health Rehabilitation Hospital
11.2021 - 09.2022
Slot Cashier
Barona Resort and Casino
06.2011 - 11.2017
Medical Assitant
Regional Occupational Program
06.2007 - 09.2009