Maryham Olatoke

Adept at blending analytical skills with relationship-building prowess, I excelled at Arise Virtual Solutions Inc., surpassing targets through exceptional customer service and data entry precision. Recognized for my ability to solve problems and foster team environments, I consistently enhance productivity and customer satisfaction without compromising professionalism or attention to detail. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Available upon request

• Sales and Customer Service Associate, Hudson's Bay, Edmonton, AB, 09/01/20, Present, Listened to customers' questions and provided answers or information about products and services., Delivered exceptional customer service experience while assisting customers on products and solving issues., Scanned or entered product information; calculated charges and processed cash and card payments., Surpassed weekly sales and credit card targets and standing out as one of the best CSA in the store., Entered details of customers' information on the system, reviewed or made changes to customer accounts., Handled returns or complaints from customers as well as handled customers' refunds., Balanced cash register at the end of the shift while working within established guidelines.
• Enumerator / Returning Officer, Elections Alberta, Edmonton, AB, 08/01/18, 04/30/19, Received adequate training and worked as elections enumerator in designated neighborhoods in NE Edmonton., Developed work plan and visited assigned addresses to collect and update information on eligible electors., Responsible for information gathering using a web-based application as well as reviewed all information daily., Completed enumeration exercise for over 300 houses within two weeks and was assigned more houses., Commended by my supervisor for my exceptional customer service and time management skills on the job.
• Receptionist/Administrative Assistant, Folbase Mgt. Inc., Fort McMurray, AB, 10/01/16, 05/31/18, Performed front desk and first contact duties at Folbase Management Inc., Provided secretarial and administrative support to management and other staffs., Answered and directed all phone inquiries in a professional and courteous manner., Prepared and sent outgoing faxes, mails, and courier parcels., Entered data in the computer software as well as maintained office files and manage sensitive records., Prepared meeting agendas and supporting materials for distribution ahead of meetings., Took and drafted minutes of meetings for review by the Executive Director.
• Sales and Customer Service Representative, UBA, Lagos, Nigeria, 07/01/10, 05/31/15, Provided exceptional customer service to all clients both on phone and in the bank branch., Provided accurate information to customers on their account status and account balances., Improved customers' banking experience by ensuring that customers' challenges are resolved in a timely manner., Identified sales opportunities by offering clients range of products and services to meet their needs via the phone., Established relationship with customers; assisted customers with self-service banking., Ensured compliance with all the bank's policies, procedures and regulatory guidelines.