Maryham Olatoke
Edmonton,Alberta
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
04.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
KUDA MICROFINANCE BANK
10.2020 - 11.2022
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Generated customer service reports to track customer satisfaction.
- Processed debit and credit card and electronic check payments.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Access Bank Plc
03.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Post-Degree Certificate - Computer Science
Canadian Imperial College
Edmonton, AB11.2024
Bachelor of Science - Computer Science
HEGT UNIVERSITY
Lagune Cotonou07.2020
Skills
- Appointment Scheduling
- Report Generation
- Paperwork Processing
- Scheduling
- Call Management
- Data Collection
- Client Relations
- Report Transcription
- Money Handling Abilities
- Documentation
Languages
English
Full Professional
Certification
- ACE - Adobe Certified Expert, Photoshop
- Sales Manager Certificate
- MCAS - Microsoft Certified Application Specialist
Additional Information
Volunteering
References
Available On Demand
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
04.2023 - Current
Customer Service Representative
KUDA MICROFINANCE BANK
10.2020 - 11.2022
Customer Service Representative
Access Bank Plc
03.2017 - 02.2020
Post-Degree Certificate - Computer Science
Canadian Imperial College
Bachelor of Science - Computer Science
HEGT UNIVERSITY
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