Mary Grace Velasco
Victoria,BC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Enrichment Assistant -Casual
Amica Senior Lifestyle Living - Douglas House
Victoria, British Columbia
10.2024 - Current
- Assisted residents in planning and scheduling activities to meet their individual needs.
- Provided companionship, recreational activities, and emotional support to individuals with dementia.
- Organized field trips to community attractions for the purpose of providing social interaction and recreation for residents.
- Developed daily activity plans based on resident interests and abilities.
- Encouraged participation in group activities such as arts and crafts, music therapy, bingo, exercise classes.
- Developed meaningful relationships with residents through one-on-one visits and conversations.
- Maintained accurate records of residents' attendance at programs and events.
- Collaborated with other departments to ensure that all services are provided efficiently.
- Implemented strategies designed to promote an active lifestyle among the elderly population living in the facility.
- Performed assessments to determine individual limitations and strengths.
Conceirge - Casual
Amica Senior Lifestyle Living - Douglas House
Victoria, British Columbia
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Housekeeping - Casual
Amica Senior Lifestyle Living - Douglas House
Victoria, British Columbia
01.2024 - Current
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Dusted furniture, fixtures and other surfaces.
- Changed bed linens and made beds according to standards.
- Removed trash from all residence rooms on a daily basis.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Assisted guests with any special requests related to housekeeping services.
- Reported maintenance issues to the supervisor immediately.
- Followed specific cleaning instructions provided by supervisors.
- Restocked room amenities when necessary such as tissues, paper cups.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Monitored common areas for cleanliness and safety.
Area Supervisor
Mc Donalds
Victoria, British Columbia
04.2023 - Current
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Facilitated communication between departments within the organization to ensure successful collaboration.
- Monitored employee work and determined benchmarks for performance indicators.
Virtual Executive Property Assistant
Koala and Tree Property Management Company
Cambridge United Kingdom, United Kingdom
01.2020 - 08.2024
- Conducted market research to identify available properties in the area.
- Assisted with tenant screenings, including credit and background checks.
- Organized and maintained property records and documents.
- Prepared rental contracts and lease agreements for tenants.
- Coordinated maintenance activities with contractors and vendors.
- Ensured compliance with all applicable laws and regulations regarding property management.
- Reviewed financial statements to ensure accuracy of data related to rental income, expenses.
- Performed periodic inspections of the property to assess condition and identify potential issues or areas requiring attention.
- Handled tenant inquiries, complaints, requests for repairs or other services.
- Processed applications for prospective tenants, including collecting application fees.
- Provided support to the Property Manager as needed.
- Maintained accurate records of rent payments received from tenants.
- Coordinated move-in, move-out processes for existing, new tenants.
- Monitored tenant compliance with terms of leases or rental agreements.
- Advertised vacant units through print media or online listings.
- Created monthly reports summarizing occupancy status, income generated from rentals.
- Resolved conflicts between tenants in a timely manner.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Facilitated tenant paperwork processing and verification.
Salon Receptionist
Salon Felice
Victoria, British Columbia
06.2023 - 02.2024
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Processed payments for services rendered.
- Maintained up-to-date records of customer visits and purchases.
- Ensured all areas of the salon were clean and organized at all times.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Assisted stylists with client check-in and check-out procedures when needed.
- Resolved customer complaints in a professional manner.
- Created daily reports on sales figures, appointment bookings and customer feedback.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
Administrative Assistant
BESPOKE Salon and Spa
11.2015 - 07.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Associate in Office Management - Office Management
STI Angeles College
Philippines06-2005
Skills
- Interpersonal Communication
- Problem-solving abilities
- Team building
- Task Prioritization
- Customer service oversight
- Sales Tracking
- Program Leadership
- File Organization
- Travel Arrangements
- Document Preparation
- Expense Reporting
- Office Management
- Administrative Support
- Customer Service
- Scheduling
- Strong Problem Solver
- Proper phone etiquette
Accomplishments
- Employee of the Month - Month of November - McDonalds Hillside
- Employee of the Month - Month of August - Amica Senior Living Douglas House
Certification
- Certified in Standard First Aid & CPR/AED level C (BL) CSA Std. Z1210-17 – Intermediate
Timeline
Life Enrichment Assistant -Casual
Amica Senior Lifestyle Living - Douglas House
10.2024 - Current
Conceirge - Casual
Amica Senior Lifestyle Living - Douglas House
01.2024 - Current
Housekeeping - Casual
Amica Senior Lifestyle Living - Douglas House
01.2024 - Current
Salon Receptionist
Salon Felice
06.2023 - 02.2024
Area Supervisor
Mc Donalds
04.2023 - Current
Virtual Executive Property Assistant
Koala and Tree Property Management Company
01.2020 - 08.2024
Administrative Assistant
BESPOKE Salon and Spa
11.2015 - 07.2020
- Certified in Standard First Aid & CPR/AED level C (BL) CSA Std. Z1210-17 – Intermediate
Associate in Office Management - Office Management
STI Angeles College
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