MARY GRACE NAWADDA
Toronto,ON
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Insurance Training College
Kampala
05.2015 - 02.2024
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Participated regularly in staff meetings taking minutes as required.
- Utilized multi-tasking skills to manage competing priorities effectively.
Customer Service Officer
Consumer Insight Limited
Kampala
12.2005 - 05.2013
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Collaborated with other departments within the organization on various projects.
- Educated customers on products and services offered by the company.
- Resolved customer issues in an efficient and timely manner.
- Provided customer service in a courteous and professional manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Master of Arts - Developmental Studies
Nkumba University
Entebbe Ugandda04-2003
Skills
- File Organization
- Departmental support
- Customer Service
- Office Organization
- Cash Handling
- Guest Relations
- Front Office Management
Certification
- MS Offce Certification
Timeline
Front Desk Receptionist
Insurance Training College
05.2015 - 02.2024
Customer Service Officer
Consumer Insight Limited
12.2005 - 05.2013
Master of Arts - Developmental Studies
Nkumba University
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