MARY GRACE MARPURI
Winnipeg,Canada
Summary
An experienced young professional with a Degree in Tourism Management and currently taking up a Diploma in Business Administration, Majoring in Accounting at Red River College Polytechnic. I have broad knowledge and experience in the aviation industry, focusing on operations, administrative duties, team coordination, and customer service satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
GROOMING AGENT
FLIGHTCRAFT AVIATION SERVICES
09.2023 - Current
- Delivered exceptional customer service by maintaining the Aircraft's cleanliness.
PART-TIME KEY SUPERVISOR/ MANAGER/ KEY HOLDER
CLAIRE'S STORES
07.2023 - 09.2023
- Maintained a clean, organized store environment, enhancing customer satisfaction.
- Assisted customers with inquiries, providing excellent service, resulting in repeat business and positive word-of-mouth referrals.
RAMP AGENT
FEDERAL EXPRESS CORPORATION
09.2021 - 05.2023
- Responsible for the aircraft's weight and balance and ensuring flight operations' safety and efficiency.
- Coordinated ramp and flight operations to appropriate agencies and vendors.
- Responded to pilot/ crew requests relating to hotel and catering queries.
- Performed and led the load planning, proper locking, and positioning of aircraft containers.
- Supported ramp and sort activities.
OPERATIONS AGENT ASSOCIATE
FEDERAL EXPRESS PACIFIC LLC.
11.2019 - 09.2021
- Handled escalated issues - releasing, inspections, and tracing.
- Responsible for team coordination and scheduling.
- Engaged to process improvements and integrate new techniques.
- Coordinated administrative support to the manager and operational tasks.
- Completed day-to-day data entries and email inquiries.
PASSENGER SERVICE AGENT
CLARK AVIATION SUPPORT SERVICES INC.
07.2018 - 09.2019
- Performed passenger check-in assistance. Issued boarding passes to passengers and checked international documentation.
- Administered the boarding gate - Arrival and Departure services.
- Facilitated inquiries and assisted passengers with special needs.
- Managed the tracing of Lost Luggage/ Missing baggage.
- Handled airline ticketing, reservations, and cancellations.
HOSTESS (TRAINEE)
SIX FLAGS MAGIC MOUNTAIN
03.2017 - 06.2017
- Provided excellent customer service and satisfaction by maintaining a clean workplace
- Ensuring the guests' safety by giving safety reminders and assistance in the proper usage of safety equipment
Education
Diploma in Business Administration - Majoring in Accounting
Red River College Polytechnic
Exchange District Campus, Winnipeg, Manitoba2025
Bachelor of Science - Tourism Management
Holy Angel University
Angeles City, Philippines05.2018
Skills
- Effective Listening and Communication skills
- Computer and Microsoft Office proficiency
- Accurate and attentive to details
- Effective Planning and Organizing skills
- Problem Solving
- Leadership and Team working
Certification
- Wide Body Weight and Balance (B767 and B777), Federal Express Corporation, Clark, Philippines, 2022
- Ground Support and Cargo loading (B767, B777 and MD-11), Federal Express Corporation, Clark, Philippines, 2021
- International Dangerous Goods Handling Certification, Federal Express Corporation, Clark, Philippines, 2021
- Navitaire and Amadeus Check-in System, Clark Aviation Support Services Inc., Clark, Philippines, 2017
Languages
English
Professional Working
Timeline
GROOMING AGENT
FLIGHTCRAFT AVIATION SERVICES
09.2023 - Current
PART-TIME KEY SUPERVISOR/ MANAGER/ KEY HOLDER
CLAIRE'S STORES
07.2023 - 09.2023
RAMP AGENT
FEDERAL EXPRESS CORPORATION
09.2021 - 05.2023
OPERATIONS AGENT ASSOCIATE
FEDERAL EXPRESS PACIFIC LLC.
11.2019 - 09.2021
PASSENGER SERVICE AGENT
CLARK AVIATION SUPPORT SERVICES INC.
07.2018 - 09.2019
HOSTESS (TRAINEE)
SIX FLAGS MAGIC MOUNTAIN
03.2017 - 06.2017
Diploma in Business Administration - Majoring in Accounting
Red River College Polytechnic
Bachelor of Science - Tourism Management
Holy Angel University
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