Mary Grace Ilagan
Toronto,ON
Overview
9
9
years of professional experience
1
1
Certification
Work History
Casual Receptionist/Concierge Team Member
Christie Gardens & Apartments
Toronto, Ontario
03.2025 - Current
- Greeted residents and visitors warmly upon arrival at the facility.
- Managed incoming calls and directed them to appropriate staff members.
- Maintained organized front desk area to ensure a welcoming environment.
- Processed mail and packages for residents, ensuring timely deliveries.
- Assisted residents with inquiries about services and community events promptly.
- Monitored security systems to ensure the safety of residents and premises.
- Collaborated with team members to improve front desk operations effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Housekeeper/Maintenance in Residence Services
Christie Gardens & Apartments
Toronto, Ontario
07.2023 - Current
- Maintained cleanliness of resident apartments and common areas daily.
- Disinfect surfaces to promote a healthy environment for residents.
- Reported maintenance issues to ensure timely repairs in living spaces.
- Collaborated with team members to achieve high standards of cleanliness.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain and organize, professional appearance.
Child Caregiver
Private
Toronto, Ontario
01.2017 - 02.2023
- Assisted with homework and educational tasks to support academic growth.
- Collaborated with parents to communicate child progress and needs effectively.
- Implemented routines for meals, naps, and playtime to ensure structure.
- Maintained cleanliness and safety of play areas and living spaces for children.
- Provided emotional support when needed during periods of distress or anxiety.
Education
Some College (No Degree) - Medical Office Assistant
Academy of Learning Career College
Bay Street, Toronto, ON12-2024
Some College (No Degree) - Home Health Aide
Ashworth College
Georgia USASome College (No Degree) - Office Management With Computer
CLCC Institute of Computer Arts And Technology
PhilippinesSkills
- Proficiency with various software programs such as MS Office Suite (Word, Excel and Power Point), Outlook and Access
- Excellent customer service
- Profesionalism and discretion with sensitive and confidential information
- Meticulous attention to detail and organization
- Ability to work under minimal supervision while utilizing effective time management to meet deadlines
- Excellent oral and written communication skills
Certification
- CPR and First Aid Certificate
OBJECTIVE
- To seek a job that will enhance my knowledge and skills, maximize my potential, broaden my experience and advance my professional career. To prove my worth as a health professional who is willing to serve and ready to face challenges and responsibilities with perseverance and dedication.
Custom
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Custom
MARY GRACE M. ILAGAN
Applicant
Timeline
Casual Receptionist/Concierge Team Member
Christie Gardens & Apartments
03.2025 - Current
Housekeeper/Maintenance in Residence Services
Christie Gardens & Apartments
07.2023 - Current
Child Caregiver
Private
01.2017 - 02.2023
Some College (No Degree) - Medical Office Assistant
Academy of Learning Career College
Some College (No Degree) - Home Health Aide
Ashworth College
Some College (No Degree) - Office Management With Computer
CLCC Institute of Computer Arts And Technology