Mary Grace Estaris
New Westminster,BC
Summary
Service-oriented professional with 15 years of cabin crew experience. Excellent history of using critical thinking and sound judgment to solve challenges.Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
19
19
years of professional experience
Work History
Sales Consultant
Abu Dhabi Duty Free
03.2004 - 05.2005
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
Cabin Crew Member
Etihad Airways
07.2005 - 06.2020
- Premium zone crew member
- Worked both in Business and First Class on wide body aircraft
- Cabin crew in charge of Economy on narrow body aircraft
- Provided service in accordance with company requirements, working day and night shifts
- Conducted safety checks of aircraft equipment for safe flight
- Ensured the safety and comfort of all passengers on board flights
- Trained in First Aid and CPR
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
Receptionist Administrator
Bioskin Spa Abu Dhabi UAE
05.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor's Degree - Mass Communication
Far Eastern University
2003
Skills
- Compliance and Regulations
- Customer Assistance
- Conflict Mediation
- Administrative Tasks
- Company Policy Adherence
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Receptionist Administrator
Bioskin Spa Abu Dhabi UAE
05.2021 - 11.2022
Cabin Crew Member
Etihad Airways
07.2005 - 06.2020
Sales Consultant
Abu Dhabi Duty Free
03.2004 - 05.2005
Bachelor's Degree - Mass Communication
Far Eastern University
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