MARY GRACE CENTENO
842 Norfolk Ave, Patterson
Summary
A reliable and highly motivated individual equipped with strong problem-solving abilities, willingness to learn, and excellent interpersonal skills to support student learning in a positive and dynamic classroom environment
Overview
18
18
years of professional experience
Work History
Production Associate VII
Tesla, Inc.
01.2021 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Trained new production members on safe and efficient production procedures and proper machine operations.
Teller
Citibank N.A.
01.2012 - 01.2015
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate transaction processing for customers.
- Developed a strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness and strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Strengthened internal control by conducting periodic audits of cash drawers, vaults, atm machines and other areas containing sensitive materials or financial instruments.
- Handled complex transactions such as wire transfers, foreign currency exchanges with accuracy and efficiency.
- contributed to branch revenue growth through cross-selling bank products and services during customer interactions.
Client Manager
Datacraft Philippines Inc.
01.2007 - 01.2009
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Led team meetings focused on continuous improvement, fostering an environment of open communication and constructive feedback among team members.
- Achieved revenue targets by identifying upselling opportunities and securing long-term contract with key accounts.
- Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
Bachelor of Science - Computer Science
Emilio Aguinaldo College
04-1996
Skills
- Professionalism and courtesy
- Exceptional customer service
- Efficient multitasking
- Exceptional work management skills
- Interpersonal relationship building
- Strong work ethics and organizational Skills
- Detailed oriented
- Team player
Awards and Achievement
Employee of the Month
Recognized for commitment, performance, reliability and dedication
Timeline
Production Associate VII
Tesla, Inc.
01.2021 - Current
Teller
Citibank N.A.
01.2012 - 01.2015
Client Manager
Datacraft Philippines Inc.
01.2007 - 01.2009
Bachelor of Science - Computer Science
Emilio Aguinaldo College
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