Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maryem Chahir

Montréal,QC

Summary

Proven problem-solver and communicator, I excelled at Dzclimatisation by enhancing call center efficiency and boosting customer satisfaction. Skilled in quality assurance and professional phone etiquette, I consistently exceeded performance targets. My ability to build relationships and develop tailored solutions drove sales growth and client retention across roles.

Overview

1
1
year of professional experience

Work History

Call Center Agent

Dzclimatisation
09.2024 - Current
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.

Sales Representative

Telus Mobility
07.2024 - 10.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Sales Associate

Ardene
11.2023 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor Of Arts - Graphic Design

Istabul Aydin University
Istanbul
08.2023

High School Diploma (Graduated With Honors) - Economics And Management

Mohammed 5 High School
Casablanca
06.2019

Skills

  • Problem-solving skills
  • Answering questions
  • Quality assurance
  • Language fluency
  • Professional phone voice

Languages

English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Turkish
Full Professional

Timeline

Call Center Agent

Dzclimatisation
09.2024 - Current

Sales Representative

Telus Mobility
07.2024 - 10.2024

Sales Associate

Ardene
11.2023 - 06.2024

Bachelor Of Arts - Graphic Design

Istabul Aydin University

High School Diploma (Graduated With Honors) - Economics And Management

Mohammed 5 High School

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Maryem Chahir