Summary
Overview
Work History
Education
Skills
Timeline
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MARYEL TORREJON

Tustin

Summary

Dynamic and dedicated professional with a strong background in customer service at Northgate Markets and baking expertise as a self-employed baker. Proven ability to resolve conflicts with empathy while maintaining exceptional customer service. Skilled in cash drawer balancing and food safety, eager to expand dessert-making skills. Bilingual in Spanish.

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.

Overview

4
4
years of professional experience

Work History

Baker

Self-employeed
02.2025 - Current
  • I make tres leches cakes with strawberry and cream filling for 8-10 people, large chocoflans, cupcakes, cakepops, tiramisu cake, these are some desserts that I have learned to make on my own and I would like to learn to make many more desserts.
  • Operated and maintained bakery equipment, including ovens and mixers.

Teller

MAIN INTERNTATIONAL GROUP
10.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

COSTUMER SERVICE REPRESENTATIVE

NORTHGATE MARKETS
12.2020 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School Diploma -

Santa Ana High School
520 W Walnut St, Santa Ana, CA 92701
06-2021

Skills

  • Team player
  • Active listener
  • Food safety and sanitation
  • Oven operation
  • Exceptional customer service
  • Cash drawer balancing
  • Fraud detection
  • Spanish speaking

Timeline

Baker

Self-employeed
02.2025 - Current

Teller

MAIN INTERNTATIONAL GROUP
10.2024 - Current

COSTUMER SERVICE REPRESENTATIVE

NORTHGATE MARKETS
12.2020 - 07.2024

High School Diploma -

Santa Ana High School

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MARYEL TORREJON