Mary D. Orellana

Los Angeles

Summary

Dynamic professional with over four years of experience in executive support, adept at managing sensitive information and enhancing communication channels. Proven ability to streamline operations and improve customer relations through effective strategies. Committed to driving operational excellence and delivering measurable results.

Overview

years of professional experience

Work History

Executive Assistant / Assistant Manager

Rapid Expressway Deliveries

Carson

09.2019 - Current

Managed executive calendars and scheduled appointments to optimize time management.
Assisted in project management by tracking deadlines and deliverables.
Supported financial operations by processing invoices and expense reports efficiently.
Maintained confidential records and files related to executive operations.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Monitored incoming emails and responded accordingly in a timely manner.
Managed daily invoices, reports and proposals.
Coordinated meeting and work schedules for staff teams and executives.

Driver / Assistant Manager

Expressway Deliveries, Inc.

Carson

05.2012 - 08.2019

Operated delivery vehicles safely across various routes.
Delivered goods and services to customers on time and in excellent condition.
Adhered to safety regulations and traffic laws consistently.
Inspected and maintained vehicle condition regularly.
Performed pre-trip inspection checks and reported problems to supervisor.
Communicated effectively with dispatchers for route updates.
Navigated using GPS technology for optimal routes.
Loaded and unloaded packages efficiently at distribution centers.
Supported efficient freight handling to ensure timely deliveries.
Facilitated onboarding of new drivers to ensure understanding of company policies.
Adhered to company policies and procedures related to safety and security standards.
Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Supervised daily operations including scheduling shifts, assigning duties.
Managed team schedules and delegated tasks to ensure smooth operations.
Trained new employees on company policies and best practices for service excellence.
Managed customer service inquiries and complaints in a timely manner.
Collaborated with departments to enhance customer service strategies and processes.
Implemented staff performance evaluations to support professional development initiatives.
Ensured comprehensive understanding of products and services for effective customer support.
Tracked attendance and timekeeping to maintain accurate payroll records.

Education

Santa Monica College

Santa Monica, CA

Skills

Calendar management
Project management
Document organization
Budget tracking
Database management
Data entry
Team coordination
Time management

Effective communication
Attention to detail
Document handling
Confidentiality maintenance
Information confidentiality
Bilingual English/Spanish
Customer service

Languages

English

Professional

Spanish