MARYCYNTHIA OCHEMBA
Simcoe,ON
Summary
Proactive and goal-oriented professional with a strong background in customer service and cash handling, demonstrated during my tenure at Mom's Choice Shoe Enterprise. Excelled in teamwork, problem-solving, and maintaining high customer satisfaction by efficiently managing financial transactions and fostering customer loyalty. Skilled in verbal communication and multi-tasking, I consistently met and exceeded sales targets.
Overview
7
7
years of professional experience
Work History
Sales Associate
Mom's Choice Shoe Enterprise
01.2020 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Cashier
Globus Supermarket
04.2017 - 10.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
Education
Post-Graduate Certificate - Personal Support Worker
Fanshawe College
Simcoe, ON08-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Verbal/written communication
- Cash handling
- Goal oriented
Languages
English
Professional Working
Timeline
Sales Associate
Mom's Choice Shoe Enterprise
01.2020 - 08.2024
Customer Service Cashier
Globus Supermarket
04.2017 - 10.2019
Post-Graduate Certificate - Personal Support Worker
Fanshawe College
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