Mary Conie Porquez
Airdrie,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Quality Assurance
Harmony Beef
Airdrie, AB
06.2024 - Current
- Adhered to safety standards and quality assurance guidelines.
- Developed, implemented and maintained team standards for quality assurance.
- Checked all products for quality assurance.
- Verified that production processes met established quality assurance standards.
- Continuously monitored production output for quality assurance purposes.
- Regularly checked finished products for quality assurance purposes.
Baker
Tim Hortons
Airdrie, AB
12.2022 - 06.2024
- Operated ovens and other equipment to bake products according to established recipes.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Kept records of daily production numbers for each type of item produced.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Cook
Days Inn Hotel
Airdrie, AB
01.2022 - 12.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
Front Desk Receptionist
Days Inn Hotel
Airdrie, AB
01.2021 - 12.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Night Auditor
Days Inn Hotel
Airdrie, AB
04.2019 - 12.2020
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
Assistant Store Manager
Al Shaya Group of Companies (Shake Shack)
Salmiya , State Of Kuwait
01.2017 - 12.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
Store Manager
Al Shaya Group of Companies (Pinkberry)
Salmiya , State Of Kuwait
01.2012 - 12.2016
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Associate of Arts - Office Administration
ERP College
Calgary, AB07-2024
Bachelor of Science - Business Administration
La Carlota City College
Philippines03-1998
Skills
- Staff Development
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Relationship Building
- Organization and Time Management
Timeline
Quality Assurance
Harmony Beef
06.2024 - Current
Baker
Tim Hortons
12.2022 - 06.2024
Cook
Days Inn Hotel
01.2022 - 12.2022
Front Desk Receptionist
Days Inn Hotel
01.2021 - 12.2021
Night Auditor
Days Inn Hotel
04.2019 - 12.2020
Assistant Store Manager
Al Shaya Group of Companies (Shake Shack)
01.2017 - 12.2018
Store Manager
Al Shaya Group of Companies (Pinkberry)
01.2012 - 12.2016
Associate of Arts - Office Administration
ERP College
Bachelor of Science - Business Administration
La Carlota City College
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