Mary Claudine Valenzuela

• Manage office administrative procedures with the Director of Administration and Broker of Record
• Broker load listings on Toronto Real Estate Board and ITSO Matrix
• Prepared offers, amendments, waivers, disclosures and other correspondence
• Prepared monthly Marketwatch reports and distribution of stats
• Receives and process deposit cheques, and receipts
• Booking and confirming appointments
• Developed new social media content, strategies and campaigns.
• Managed office emails, incoming calls and office supplies
• Carried out administrative activities associated with buying, leasing and selling properties

• Answer multi-line phone system, transfer calls, and deliver messages to agents
• Assign leads to appropriate departments and Realtors
• Create and maintain databases to track and record client data.
• Manage, respond and update admin office emails
• Develop and update spreadsheets and databases to track, analyze, and report on performance and activity data.

• Draft admission contracts, disclosures and filing of student records.
• One-on-one coaching, mentoring and consultation sessions with the students to evaluate their progress and areas they need to improve on.
• Process tuition fee payments, issue invoice and billing statements to students
• Worked closely with the Administrative Manager to ensure new programs and curriculum are successfully implemented.
• Assist in recruitment efforts through marketing, follow-up call, referrals and event roadshows.
• Actively monitoring KPIs, and qualitative data for feedback and recommendations.
• Ensure compliance and prepare audits for NACC and MTCU

Process check-in and check-out of guest
Greet and meet hotel guests and visitors
Accommodate guest requests and answer inquiries Process over-the-phone and in-person room reservations Process cash, debit/credit card payment transactions Responsible for hotel administrative tasks and duties

• Sell and Upsell products and services of the company
• Manage company social media accounts and digital marketing strategies
• Create creative content and marketing campaigns
• Conduct product presentations to potential customers to generate leads
• Coordinate trade show events to generate leads