Summary
Overview
Work History
Education
Skills
Timeline
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Mary Cielo Ramasasa

Rancho Cordova

Summary

Organized and detail-oriented professional with extensive experience in administrative support, scheduling and customer service in high-demand environments. Proven ability to manage data entry, communicate effectively, and handle multiple tasks under pressure. Eager to leverage strong interpersonal and multi tasking skills in a healthcare setting as well as other industries, ensuring seamless coordination and patient/guest satisfaction.

Overview

8
8
years of professional experience

Work History

Quality Technician

Intralox LLC
02.2022 - 11.2024
  • Performed Data Entry and managed quality control records, ensuring accurate and timely documentation
  • Utilized Microsoft Office for documentation and reporting, enhancing workflow and communication within the team
  • Developed leadership skills by supporting cross-functional projects, coordinating between teams to meet project deadlines
  • Strengthened verbal and written communication skills through regular interaction with team members and management, maintaining clear communication and record-keeping

Quality Control Specialist

Intralox LLC
10.2019 - 02.2022
  • Conducted quality assurance procedures to maintain high standards, including data management and meticulous record-keeping
  • Demonstrated critical thinking and problem-solving skills to address quality issues effectively
  • Worked collaboratively within a team to support a positive, cooperative work environment
  • Managed multiple tasks and adapted to changing priorities, ensuring quality standards were consistently met

Front Desk Receptionist

The Westin New Orleans Canal Place
05.2017 - 05.2019
  • Delivered excellent customer service by welcoming guests, addressing inquiries, and managing check-in and check-out processes
  • Scheduled and coordinated appointments, reservations, and services, ensuring efficient use of resources and maximizing guest satisfaction
  • Managed high volumes of data entry and billing processes, maintaining accuracy and confidentiality in all transactions
  • Handles complaints and resolved issues with professionalism, showcasing strong interpersonal and conflict-resolution skills

Education

Bachelor of Science - Business Administration And Management

University of San Carlos
Cebu, Philippines
04-2016

Skills

  • Organizational Skills and Multi-Tasking: Proven ability to prioritize tasks and manage multiple responsibilities efficiently
  • Data Entry & Intermediate Computer Skills: Proficient in data entry, Microsoft Office, and scheduling programs
  • Communication Skills: Strong verbal and written communication with a focus on clarity and professionalism in interpersonal interactions
  • Interpersonal & Customer Service Skills: Demonstrated ability to engage with diverse individuals, maintaining composure under challenging situations
  • Scheduling & Administrative Support: Background in task management and administrative duties, supporting a structured workflow

Timeline

Quality Technician

Intralox LLC
02.2022 - 11.2024

Quality Control Specialist

Intralox LLC
10.2019 - 02.2022

Front Desk Receptionist

The Westin New Orleans Canal Place
05.2017 - 05.2019

Bachelor of Science - Business Administration And Management

University of San Carlos

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Mary Cielo Ramasasa