Mary Christienne Armah
MONTREAL,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Crew Member
MacDonalds
09.2022 - 05.2024
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Front Desk Intern
Societe Generale Bank Ghana
04.2019 - 02.2020
- Maintained accurate records of room inventory, ensuring optimal occupancy rates.
- Resolved customer complaints and concerns with professionalism and empathy.
- Managed phone lines, directing calls to appropriate departments and taking accurate messages.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Master of Arts - Translation
Concordia University
Montreal, QC06.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Crew Member
MacDonalds
09.2022 - 05.2024
Front Desk Intern
Societe Generale Bank Ghana
04.2019 - 02.2020
Master of Arts - Translation
Concordia University
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