Hi, I’m
MARY CHIDERA UGWUOKE
Kitchener, Ontario,Canada
Summary
A hard working and resourceful economist with extensive understanding of economic theory and its practical implications, with a significant amount of knowledge in education. Excellent communication skills, highly observant, organized and a fast learner.
Overview
10
years of professional experience
Work History
NOSH GLOBALSAJAH, LAGOS
Customer Care Supervisor
10.2020 - 03.2023
Job overview
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Collected customer feedback and directed them to the relevant department for necessary action.
- Built customer loyalty by placing follow up calls for customers who reported product issues.
NATIONAL YOUTH SERVICE CORP.Karji, Kaduna, Nigeria
Data Entry Clerk
06.2019 - 07.2020
Job overview
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Contacted customers via phone or email to address data inquiries.
- Proofread and edited documents to correct errors.
DON CHRIS INVESTMENTKubwa, Kaduna
Sales Representative
11.2018 - 05.2019
Job overview
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Improved overall customer purchasing experiences to promote steady revenue.
CHRISLAND SCHOOLLagos, Nigeria
Daycare Assistant
03.2013 - 06.2014
Job overview
- Developed and enforced positive strategies to encourage good behavior.
- Safely operated daycare van to collect and deliver children between specified locations.
- Enforced rules to teach good manners and maintain safe environment.
Education
Nnamdi Azikiwe UniversityAnambra, Nigeria
B.Sc. from Economics Education
01.2018
Lekki Peninsula CollegeLagos, Nigeria
High School Diploma
09.2011
Conestoga College Institute of Technology And Advanced LearningKitchener, ON
Some College (No Degree) from Financial Technology
Skills
- Computer Proficiency
- Microsoft Office
- Handling Complaints
- Customer Service Management
- Demonstrable analytic skills
- Delegation and Supervision
- Inventory Management
- Decision Making
- Handling Complaints and Inquiries
EXTRA CURRICULAR ACTIVITIES
Student government: Participated in student union government (SUG) and served as a connecting voice between the school administration and its students, planning activities for the student body, addressing students needs and representing my peers.
Languages Spoken
Timeline
Customer Care Supervisor
NOSH GLOBALS
10.2020 - 03.2023
Data Entry Clerk
NATIONAL YOUTH SERVICE CORP.
06.2019 - 07.2020
Sales Representative
DON CHRIS INVESTMENT
11.2018 - 05.2019
Daycare Assistant
CHRISLAND SCHOOL
03.2013 - 06.2014
Nnamdi Azikiwe University
B.Sc. from Economics Education
Lekki Peninsula College
High School Diploma
Conestoga College Institute of Technology And Advanced Learning
Some College (No Degree) from Financial Technology
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