MARY CAROLINE C. RAYMUNDO
Vancouver,BC
Summary
Hands-on Food and Beverage Supervisor overseeing successful outlets operations and events in a luxury hotel setting. Maintains productive relationships with colleagues to spearhead collaborative efforts. Determined to continue demonstrating high hospitality standards and exceed client expectations.
Overview
9
9
years of professional experience
Work History
Food and Beverage Supervisor
The Westin Bayshore
09.2022 - Current
- Supervise at three outlets - H2 Kitchen & Bar, H Tasting Lounge, and T&CO cafe
- Assisted management with monitoring and adjusting outlets' schedules based on business levels
- Assisted in Developing H2 Kitchen and Bar's breakfast buffet set up
- Created systems in monitoring allergies for H Tasting Lounge's Afternoon Tea Experience
- Collaborated with management on creating a expeditor's training guide. Training service team on best practices when running food, ensuring that it stays consistent to the standard
- Curated and Implemented new inventory management practice for outlets' dry storages to reduce spoilage and waste
- Awarded Employee of the Month - August 2023 and January 2024
Outlets Head Bartender
Terminal City Club
01.2022 - 07.2022
- Head Bartender for three outlets within the private club - The Grill, Member's Lounge and Cuvee Wine Bar
- Was promoted from Junior Bartender to Bartender in Six months. Promoted as Head Bartender after one year
- Collaborated with Bar Manager on regular inventory counts, ensuring bar supplies are stocked
- Developed specialty drinks for all outlets, sustaining member interest and increase beverage revenue
- Created a bar operational plan for the re-launch of one of the outlets, The Grill
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Curated and Implemented streamlined bartending training manual for all outlets
- Awarded Employee of the Quarter - September 2021
Banquet Server
Fairmont Hotel Vancouver
10.2019 - 05.2022
- Prepared rooms for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils for up to 1,400 attendees guests
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently
- Collaborated harmoniously with a team of up to 80 people with the aim to exceed guest expectation and ensure smooth and quality service
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
VIP Lounge Server and Bartender
Rogers Arena
09.2019 - 11.2021
- Set up VIP corporate event groups for up to 400 guests depending on event order
- Ensured guests were satisfied with the venue set up, food and beverage from start to finish of the event
- Maintained customer satisfaction by efficiently seating, serving, and clearing dinnerware promptly with a positive attitude.
Banquet Captain
The Butler Did It Catering Co
10.2019 - 10.2020
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Was promoted from Banquet Server to Banquet Captain
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
Banquet Bartender
Four Seasons Vail, Colorado, USA
11.2017 - 10.2018
- Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
- Ensured that banquet bar practices adhered to Four Seasons Forbes Standards
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
Banquet Server
Four Seasons Vail, Colorado, USA
06.2016 - 04.2017
- Was the team lead for large events, ensuring timely food delivery and proper table settings for all banquets.
- Supported the team by taking on porter, bartender and supervisory duties in the team member's absence
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
- Was part of the department when the property was awarded Catering Hotel of the year 2018 - Four Seasons Americas.
- Was recognized as employee of the month for May 2018
Internship - F&B Outlet
Holiday Inn & Suites, Makati
07.2015 - 09.2015
- Gained valuable experience working within the food and beverage department, applying learned concepts directly into relevant work situations.
Internship
Marco Polo Ortigas, Manila
11.2014 - 01.2015
- Gained valuable experience working within the Front Desk department applying learned concepts to a hotel luxury setting
Education
Post - Baccalaureate Diploma in Global Hospitality & Tourism Management -
Capilano University
North Vancouver, BC01.2022
Diploma in Essential Skills for Hospitality, Service and Tourism -
Tamwood College
Vancouver, BCBachelor of Science - International Hospitality Management
De La Salle College of Saint Benilde
Manila, PhilippinesSkills
- Catering Coordination
- Wine pairing
- Fine-dining expertise
- Banquet operations
- Staff Supervision
- Inventory Management
- Staff Leadership
- Food Safety Compliance
- Team Collaboration
- High-volume dining
- Point of Sale POS Software
- Cash Handling
Awards Recognition
The Westin Bayshore - Employee of the Month, January 2024
The Westin Bayshore - Employee of the Month, August 2023
Terminal City Club - Employee of the Quarter, September 2021
Four Seasons Vail, Colorado - Employee of the month for the month of May 2018
Training
- Serving it Right
- TIPS (Training for Intervention ProcedureS)
- Forbes Training (Four Seasons Vail, Colorado)
Timeline
Food and Beverage Supervisor
The Westin Bayshore
09.2022 - Current
Outlets Head Bartender
Terminal City Club
01.2022 - 07.2022
Banquet Captain
The Butler Did It Catering Co
10.2019 - 10.2020
Banquet Server
Fairmont Hotel Vancouver
10.2019 - 05.2022
VIP Lounge Server and Bartender
Rogers Arena
09.2019 - 11.2021
Banquet Bartender
Four Seasons Vail, Colorado, USA
11.2017 - 10.2018
Banquet Server
Four Seasons Vail, Colorado, USA
06.2016 - 04.2017
Internship - F&B Outlet
Holiday Inn & Suites, Makati
07.2015 - 09.2015
Internship
Marco Polo Ortigas, Manila
11.2014 - 01.2015
Post - Baccalaureate Diploma in Global Hospitality & Tourism Management -
Capilano University
Diploma in Essential Skills for Hospitality, Service and Tourism -
Tamwood College
Bachelor of Science - International Hospitality Management
De La Salle College of Saint Benilde
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