Mary Bliss Opiana
Woodbridge,ON
Summary
A Behavioural Sciences student at Seneca College looking for a job placement related to the field. An organized and dependable candidate with 4 years of fruitful experiences in the different field of businesses yet seeking to be of service to the community with special needs. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Support Associate
EPerformax Contact Centers & BPO
10.2020 - 05.2023
- Assisted customers of their personal loan request, streamlined and reviewed their offers over phone, and help them select lender that best suits their needs.
- Increased customer retention with proactive communication and personalized solutions.
- Participated in regular team meetings, sharing feedback from customers to help inform company decisions regarding product offerings and improve process.
- Stayed up-to-date on product knowledge to provide accurate information and recommendations to customers at all times.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Delivered exceptional service to customers consistently, resulting in positive feedbacks and awards.
Cafeteria Supervisor
Executive Pension Hotel
07.2016 - 03.2020
- Promoted healthy food choices among guests and customers around the area.
- Implemented proper sanitation practices across all areas of operation to ensure adherence to local health department standards.
- Managed cash handling procedures, ensuring accuracy in transactions and preventing discrepancies in financial reporting.
- Monitored food inventory and supplies to prevent waste.
- Conducted regular safety inspections of kitchen equipment and workspaces to minimize risks associated with food service operations.
Data Encoder
AFOS Foundation For Entrepreneurial Development Co
02.2020 - 02.2020
- Performed data entry of the Value Chain Analysis Survey in excel.
- Utilized keen attention to detail in identifying potential discrepancies or inaccuracies within source materials prior to beginning the encoding process.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
Field Research Enumerator and Encoder
Cebu-Manila Water Development Foundation, Inc.
07.2019 - 08.2019
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities in Carmen, Cebu.
- Traveled door-to-door in assigned communities and clearly educating the Carmen residents about the study as to its process and purpose.
- Maintained records of houses visited, surveys completed and money spent.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system (Excel).
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Education
Behavioural Sciences - Diploma Program
Seneca College
Toronto, ON12.2025
Bachelor of Science - Economics
University of San Carlos
Cebu, Philippines12.2019
High School Diploma -
Luke Christian Institute, Inc.
Cebu, Philippines03.2014
Skills
- Call handling
- Customer Communication and Empathy
- Cash Handling
- Health and safety standards
- Kitchen Staff Supervision
- Database Management
- Data Entry Software (MS Excel)
- Numeric Data Entry
- Administrative Support
- Analytical and Methodical
- Surveys experience
- Confidentiality Practices
Accomplishments
- Performance Excellence Award-Month of June | Lendingtree, Eperformax Cebu, July 2022
- Performance Excellence Award-Month of April | Lendingtree, Eperformax Cebu, May 2022
- Performance Excellence Award-Month of March | Lendingtree, Eperformax Cebu, April 2022
- HERO Award | Customer Service Excellence Award for Quarter 1 | Eperformax Cebu, March 2022
- XFACTOR Award | Performance Award for Quarter 1 | Eperformax Cebu, March 2022
- Performance Excellence Award-Month of December | Lendingtree, Eperformax Cebu, January 2022
- Performance Excellence Award-Month of November | Lendingtree, Eperformax Cebu, December 2021
- Performance Excellence Award-Month of October | Lendingtree, Eperformax Cebu, November 2021
- Performance Excellence Award-Month of September | Lendingtree, Eperformax Cebu, October 2021
- The Outstanding Leader Award | Carolinian Working Scholars’ Association, June 2019
- The Outstanding CAWSAN Leader Award | President’s Excellence Awards | Carolinian Working Scholars’ Association, February 2018
Affiliations
- Executive Vice-President | Carolinian Working Scholar’s Association | University of San Carlos, Cebu, PH | June 2018-May 2019
- Chair, Community Extension Services | Carolinian Working Scholar’s Association | University of San Carlos, Cebu, PH | June 2018-May 2019
- Executive Secretary | Carolinian Working Scholar’s Association | University of San Carlos, Cebu, PH | June 2017-May 2018
- Member | Student Coordinators | University of San Carlos, Cebu, PH | June 2016- May 2018
- Member | Carolinian Economics Society | University of San Carlos, Cebu, PH | June 2014-December 2019
Timeline
Customer Service Support Associate
EPerformax Contact Centers & BPO
10.2020 - 05.2023
Data Encoder
AFOS Foundation For Entrepreneurial Development Co
02.2020 - 02.2020
Field Research Enumerator and Encoder
Cebu-Manila Water Development Foundation, Inc.
07.2019 - 08.2019
Cafeteria Supervisor
Executive Pension Hotel
07.2016 - 03.2020
Behavioural Sciences - Diploma Program
Seneca College
Bachelor of Science - Economics
University of San Carlos
High School Diploma -
Luke Christian Institute, Inc.
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