Mary Beth Oleynik Fontaine
Windsor,ON
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Customer-focused Instacart Shopper with [Number] years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Instacart Shopper
Maplebear Inc
Windsor, ON
01.2022 - Current
- Packaged items with appropriate materials to prevent damage during shipping.
- Listened to customer needs to identify and recommend best products and services.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Monitored expiration dates on items to guarantee freshness for customers.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Suggested comparable products to replace out-of-stock items.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted teammates with daily tasks during peak periods.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Resolved customer complaints quickly and professionally.
- Read orders to verify attributes and quantities of merchandise.
- Asked store associates for help locating missing products.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Processed payments accurately and efficiently.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Provided exceptional customer service throughout the shopping experience.
Education
High School Diploma -
FJ Brennan High School Grade 13
Windsor, ON01-1980
Skills
- Reading Comprehension
- Route Planning
- Strong Work Ethic
- Quick Learner
- Verifying Order Accuracy
- Upbeat and Outgoing Attitude
- Heavy Lifting
- Attention to Detail
- Customer Service
- Planning and Organization
- Flexible Schedule
- Strong Interpersonal Skills
- Customer Relations
Timeline
Instacart Shopper
Maplebear Inc
01.2022 - Current
High School Diploma -
FJ Brennan High School Grade 13
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