MARY AVEGAIL SON
Kelowna,BC
Summary
Dedicated food service professional with years of experience in high-volume environments. Proficient in order accuracy, food handling, and delivering exceptional customer service. Committed to creating positive dining experiences while ensuring operational efficiency and attention to detail. Strong focus on maintaining cleanliness, organization, and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader
MCT&T Foods Ltd. Dba Mcdonalds's Restaurant
Kelowna, BC
04.2025 - Current
- Assisted in developing training materials for new team members.
- Supported onboarding processes by welcoming and orienting new employees.
- Collaborated with management to identify training needs for staff.
- Facilitated training sessions on customer service best practices.
- Monitored team performance to ensure adherence to operational standards.
- Engaged with team members to foster a positive learning environment.
CREW TRAINER
MCT&T Foods Ltd. Dba Mcdonalds's Restaurant
Kelowna, CA
09.2024 - 03.2025
- Assisting Shift Supervisor in handling the shift.
- Responsible to re-allocate resources and solve operational problems.
- Support, Coach and Impower crew to bring their best in every station they are.
- Help team meet all standards and operations target. Handling daily operations, including staffing,
- inventory and food safety.
- Responsible for training crew Members for theirday-to- day work serving customers or preparing food.
- Keeping the restaurant and kitchen clean and tidy.
- Support Crew Members skills and offer them extra help in any task during their shift.
- Demonstrated proper equipment usage to ensure safe operations.
Food Service Worker
MCT&T Foods Ltd. Dba Mcdonalds's Restaurant
Kelowna, British Columbia
10.2023 - 09.2024
- Prepared food items following safety and sanitation guidelines.
- Assisted customers with menu selections and dietary needs.
- Maintained cleanliness of dining areas and food preparation stations.
- Operated kitchen equipment safely and efficiently during service times.
- Collaborated with team members to ensure timely meal delivery.
- Stocked supplies and ingredients to support daily operations.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
ASSISTANT RESTAURANT MANAGER 3
Jollibee Food Corp. (P&S Venture)
Quezon Ave. Araneta
01.2020 - 08.2023
- Sales program implementation and monitoring particular in Bulk Orders and 2 transactions.
- Traffic Generator Survey for marketing data.
- Alagang Jollibee program implementation particular in Bulk Orders.
- Business planning and strategies particularly in Bulk Order and 2 transactions.
ASSISTANT RESTAURANT MANAGER 3
Jollibee Food Corp. (JB 18 Food Corp.)
Jollibee Roces
07.2015 - 01.2020
- Sales program implementation and monitoring particular in Bulk Orders, Jollibee Party Package and 2 transactions.
- Traffic Generator Survey for marketing data.
- Alagang Jollibee program implementation particular in Bulk Orders, Jollibee Party Package and 2 transactions.
- Business planning and strategies particularly in Bulk Order, Jollibee Party Package and 2 transactions.
MARKETING MANAGER
Jollibee Food Corp.
07.2015 - 01.2020
- Sales program implementation and monitoring particular in Regular Sales and Early Morning Day Part.
- Cost Management programs implementation and evaluation.
- Head of Training and scheduling for Counter.
- Alagang Jollibee program implementation particular in Regular Sales and Early Morning Day Part.
COUNTER MANAGER
Jollibee Food Corp.
Quezon
07.2015 - 01.2020
- Assisted customers with menu selections and answered inquiries about food options.
- Managed cash register operations and processed customer transactions efficiently.
- Maintained cleanliness and organization of the counter and dining area.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Provided training to new team members on service standards and procedures.
Education
Bachelor of Science - Business Administration Major in Marketing Management
Polytechnic University of The Philippines
Philippines05-2015
Skills
- Food Handling & Safety Knowledge
- Communication skills
- Multi-Tasking skills
- Customer Service Skills
- Adaptation
- Team Player
Awards Recognitions
- Crew of the Month, 10/01/24, Lakeshore
- Best in Kitchen, 2024, Kelowna Walmart
- Crew of the Month, 03/01/25, Kelowna Walmart
Affiliations
- Swimming
- Singing
- Listening to music
- Reading
- Walking
- Crafting Arts
- Baking
Languages
English
Professional
Filipino
Professional
References
References available upon request.
Timeline
Team Leader
MCT&T Foods Ltd. Dba Mcdonalds's Restaurant
04.2025 - Current
CREW TRAINER
MCT&T Foods Ltd. Dba Mcdonalds's Restaurant
09.2024 - 03.2025
Food Service Worker
MCT&T Foods Ltd. Dba Mcdonalds's Restaurant
10.2023 - 09.2024
ASSISTANT RESTAURANT MANAGER 3
Jollibee Food Corp. (P&S Venture)
01.2020 - 08.2023
ASSISTANT RESTAURANT MANAGER 3
Jollibee Food Corp. (JB 18 Food Corp.)
07.2015 - 01.2020
MARKETING MANAGER
Jollibee Food Corp.
07.2015 - 01.2020
COUNTER MANAGER
Jollibee Food Corp.
07.2015 - 01.2020
Bachelor of Science - Business Administration Major in Marketing Management
Polytechnic University of The Philippines