Maryassumpta Nkwocha
Winnipeg,MB
Summary
I am a highly talented, result-driven individual with over 6 years of experience in proven customer service, marketing and strategic communication techniques, data collection, and administrative and procedure implementation skills. I maintain a high degree of professionalism and contribute to the organization's growth by employing diverse skills and competencies. I am passionate about learning, improving, business management, and expansion, managing accounts, people, teams, problem resolutions, and customer care. Outside work, I love networking with people, researching, and reading.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
United Bank For Africa
05.2021 - 07.2023
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
Head of Operations
United Bank Of Africa, UBA
11.2020 - 04.2021
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Customer Relationship Officer
United Bank Of Africa
05.2016 - 10.2020
- Managed customer relations on an ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Educated customers about the organization's products and services, and processed purchases.
- Logged call information and solutions provided into internal database.
Residential Support Worker
Princetina Homes
08.2015 - 03.2016
- Helped build important life skills such as cooking and cleaning.
- Monitored client medications and adherence to individual treatment plans.
- Conducted resident checks during day and overnight hours on a regular schedule to check health and safety status.
- Assisted residents with basic activities of daily living.
- Maintained safe working environment through prevention of accidents, preservation of equipment, and achievement of safe working practices.
- Provided counseling and crisis intervention services.
Administrative Assistant
Institute Of Management Technology
09.2014 - 07.2015
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
Post Graduate Diploma - Human Resource Management
University of Winnipeg
Winnipeg, MB08.2024
Bachelor of Science - Biochemistry
Federal University of Technology Owerri
Imo State, Nigeria04.2014
Senior School Secondary Certificate(WAEC) - Sciences
Madonna Model Secondary School Owerri
Imo State, NigeriaSkills
- Good knowledge of MS Word, Excel, and Outlook applications
- Excellent financial market knowledge and competitive awareness
- Excellent customer service and communication/follow-up skills
- Excellent business correspondence, organizational, and administrative skills
- Data entry and extraction skills
- Learn fast in new fields, adapt easily, and work under pressure with less supervision
- Order Supplies
- Effective Workflow Management
Trainings
- Attended a training organized by the United Bank for Africa on Effective Communication and Business writing.
- Periodic training on Customer relationship management organized by United Bank for Africa.
- Participated in a symposium/training organized by Zolts Limited on Emotional Intelligence and Personnel Effectiveness.
INTEREST
Business management, financial management, Health Management, Administrative roles, Customer Relations, and Creative Thinking.
LANGUAGE
English-Professional Proficiency
REFERENCES
Available upon request
Timeline
Customer Service Manager
United Bank For Africa
05.2021 - 07.2023
Head of Operations
United Bank Of Africa, UBA
11.2020 - 04.2021
Customer Relationship Officer
United Bank Of Africa
05.2016 - 10.2020
Residential Support Worker
Princetina Homes
08.2015 - 03.2016
Administrative Assistant
Institute Of Management Technology
09.2014 - 07.2015
Post Graduate Diploma - Human Resource Management
University of Winnipeg
Bachelor of Science - Biochemistry
Federal University of Technology Owerri
Senior School Secondary Certificate(WAEC) - Sciences
Madonna Model Secondary School Owerri
Similar Profiles
Maishara NassangaMaishara Nassanga
Team Lead Personal and Consumer Banking at UBA Bank Uganda (United Bank for Africa)Team Lead Personal and Consumer Banking at UBA Bank Uganda (United Bank for Africa)
Charles KogoloCharles Kogolo
Project Manager at CMMI Dev (Capability Maturity Model Integration), United Bank for Africa, UBA, Eco BankProject Manager at CMMI Dev (Capability Maturity Model Integration), United Bank for Africa, UBA, Eco Bank
Shadreck Bisiwasi LiyandaShadreck Bisiwasi Liyanda
Internal Control Officer at United Bank for AfricaInternal Control Officer at United Bank for Africa
Mwaka KopakopaMwaka Kopakopa
Country Treasurer at United Bank for AfricaCountry Treasurer at United Bank for Africa
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises