MARY APRILYN PEREZ
Dartmouth
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 14 years of experience providing quality administrative support to clients. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
19
19
years of professional experience
Work History
Executive Virtual Assistant
K Street Capital 1, LLC
06.2020 - 04.2024
- Executive VA directly to the CEO of the company, Keeps track and book appointments of the CEO's calendar, Modify documents, Conduct and assist the sales team with research and reports, Update Sales-force, and Assist with assignments as needed.
Business Development Representative
Velsoft Training Materials, Inc.
10.2023 - 03.2024
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Customer Service Representative
Insta Answer LLC
09.2020 - 05.2021
- We handle a lot of accounts like Plumbing, Energy, Oil, hospital services, and Elevator services and we deliver all messages from the On-call technician and take messages from the office after hours we also answer calls from the office even the office is open
Account Associates
VXI Global services
03.2018 - 10.2020
- Helping customer to set up an appointment over the phone for DirecTV cable service and AT&T Internet installation, through At&t Inbound sales calls and Up-selling Wireless Cellphones.
Leadgen Agent/ SME
Vast-x Inc
08.2015 - 03.2017
- Resolved caller issues quickly and thoroughly.
- Monitoring agents' attendance and individual performance, coaching them
- The LinkedIn profiles include basic information and you will need to research essential additional information like company postal address, contact numbers, etc
- Handled and promptly resolved customer complaints to maintain professional relationships.
Unit Manager
GC Services LLC
12.2012 - 10.2015
- First doing pre-shift and post-shift to the agents, informing them what's the latest update on the campaign
- Monitoring agents' attendance and individual performance, coaching them
- Listening to their calls, check if they're not misleading in anyways and also motivates them
- Provides guidance, instruction, direction to the agent
- Achievements: Included in Top agent every month for 6 consecutive months and got promoted as SME then after 6 months I got promoted as Unit Manager.
Customer Services Representative (CSR)
Magellan E-Support Services / Omniglobe International
05.2012 - 10.2012
- For WAC Voice Campaign we assist a customer who wants to create an account online such as an email address for them to sign in on their account
- For the Special Premier Campaign we take outbound calls and help customer to activate wireless phones like iPhones.
Agent (Outbound)
Metis Apax Co.
08.2009 - 11.2012
- Taking outbound calls
- Selling Diabetic supplies to senior citizens who have diabetes
- Qualifying seniors with diabetes must have health cards
- For Nicor Gas (b2b) campaign customers must have their own business using gas
- Achievements: Top Agent for the year 2010 and 2011
Senior Cashier
Jollibee Paseo
11.2008 - 06.2009
- Collaborated with team members to achieve store targets and improve overall performance.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
Senior Cashier
Jollibee Insular
04.2008 - 10.2008
- Collaborated with team members to achieve store targets and improve overall performance.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
Senior Cashier
McDonalds, Market-Market
10.2007 - 04.2008
- Collaborated with team members to achieve store targets and improve overall performance.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
Senior Cashier
Jollibee Guadalupe Viejo
02.2006 - 09.2006
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
Senior Cashier
Jollibee Landmark
08.2005 - 02.2006
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
Education
No Degree - Assemble Electronics Leading To EPAS NC1-NCII
TESDA
Manila, Philippines05.2021
High School Diploma -
Pateros National High School
Manila, Philippines03.2005
No Degree -
Paulina Manalo Elementary School
Manila, Philippines03.2000
Skills
- Cold Calling
- Appointment Setting
- Telemarketing/Telesales
- Lead Generation
- Computer Literate
- Knowledge in MS Application (MS Word/Excel/ Access/PowerPoint)
- Calendar Management
- Customer Service
- Scheduling and calendar management
- Microsoft Office
- Multitasking and Time Management
- Research and Analytical Skills
Disclaimer
I declare that the information given above is true and correct to the best of my knowledge.
Languages
English
Professional Working
Timeline
Business Development Representative
Velsoft Training Materials, Inc.
10.2023 - 03.2024
Customer Service Representative
Insta Answer LLC
09.2020 - 05.2021
Executive Virtual Assistant
K Street Capital 1, LLC
06.2020 - 04.2024
Account Associates
VXI Global services
03.2018 - 10.2020
Leadgen Agent/ SME
Vast-x Inc
08.2015 - 03.2017
Unit Manager
GC Services LLC
12.2012 - 10.2015
Customer Services Representative (CSR)
Magellan E-Support Services / Omniglobe International
05.2012 - 10.2012
Agent (Outbound)
Metis Apax Co.
08.2009 - 11.2012
Senior Cashier
Jollibee Paseo
11.2008 - 06.2009
Senior Cashier
Jollibee Insular
04.2008 - 10.2008
Senior Cashier
McDonalds, Market-Market
10.2007 - 04.2008
Senior Cashier
Jollibee Guadalupe Viejo
02.2006 - 09.2006
Senior Cashier
Jollibee Landmark
08.2005 - 02.2006
No Degree - Assemble Electronics Leading To EPAS NC1-NCII
TESDA
High School Diploma -
Pateros National High School
No Degree -
Paulina Manalo Elementary School
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