Mary Anne Valenzuela
Edmonton
Summary
Dynamic retail professional with a proven track record at Tim Hortons, excelling in customer service and team leadership. Skilled in inventory control and store operations, I enhanced sales through strategic merchandising and improved store efficiency. Recognized for fostering a positive work culture and mentoring staff to achieve operational excellence.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Tim Hortons
02.2011 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Market Supervisor
Sunterra Market
02.2009 - 02.2011
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Oversaw daily store operations, ensuring smooth functioning and maintaining high standards of cleanliness and organization.
- Constructed detailed reports for upper management, showcasing market performance and identifying areas for potential improvement.
Education
Medical Office Assistant/Unit Clerk
Sundance College
Edmonton, AB05-2026
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
Sta.Mesa Manila03-2003
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Attention to detail
- Store operations
Languages
English
Timeline
Assistant Store Manager
Tim Hortons
02.2011 - Current
Market Supervisor
Sunterra Market
02.2009 - 02.2011
Medical Office Assistant/Unit Clerk
Sundance College
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
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