Maryanne Kentebe
Whitby,Ontario
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Ticketing Officer
York-Durham Heritage Railway
Whitby, Ontario
10.2023 - 01.2024
- I followed up on customer feedback and discussed any concerns raised.
- I answered the phone calls quickly and responded appropriately to questions.
- Monitored ticket sales activities and reported any discrepancies to management.
- Operated computerized reservation systems for booking purposes.
- Provided assistance to passengers with special needs such as wheelchairs or strollers.
- Maintained accurate records of all transactions including payments received and refunds issued.
- Kept abreast of changes in fare prices, discounts, and promotions offered by the company.
- Adhered to company policies regarding cash handling practices.
- Issued tickets to customers via manual or automated systems.
- Ensured that all safety protocols were adhered to during passenger boarding procedures.
- Resolved customer complaints in a timely manner.
Customer Service Representative
Famous World Services
Dallas Fortworth, Texas
02.2023 - 09.2023
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
Administrative Assistant
Colenson Insurance Brokers
Lagos, Nigeria
02.2020 - 12.2022
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Post Graduate Diploma - Business Communication
Trent University
Oshawa, ON05-2024
Skills
- Documentation
- Financial Management
- Microsoft Office
- Special Events
- Social Media
- Complaint Handling
- Data Entry
- Team Leadership
- Customer Documentation Review
Languages
English
Professional
Timeline
Ticketing Officer
York-Durham Heritage Railway
10.2023 - 01.2024
Customer Service Representative
Famous World Services
02.2023 - 09.2023
Administrative Assistant
Colenson Insurance Brokers
02.2020 - 12.2022
Post Graduate Diploma - Business Communication
Trent University
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