Maryanne Dias
Milton,ON
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
15
15
years of professional experience
Work History
Client Service Manager
IQVIA Canada
Mississauga, ON
04.2018 - Current
- Developed and managed client relationships to ensure satisfaction with services provided.
- Provided timely responses to customer inquiries and requests for service.
- Monitored customer accounts to identify any potential issues or areas of improvement.
- Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
- Developed and implemented processes for improving client service delivery standards.
Senior Business Consultant
IQVIA Canada
Mississauga, ON
06.2011 - 03.2018
- Conducted market research and identified potential customer segments.
- Developed business plans, strategies and objectives to maximize profitability.
- Performed financial analysis of current operations and developed recommendations for improvement.
- Advised clients on the implementation of new systems, processes and best practices.
- Analyzed financial data from multiple sources to identify areas of risk or opportunity for growth.
Client Service Analyst
IQVIA Canada
Mississauga , ON
10.2008 - 06.2011
- Provided technical assistance to clients regarding software and hardware issues.
- Resolved customer inquiries via phone, email, and in person.
- Assisted customers with product selection, purchase decisions, and installation processes.
- Maintained positive relationships with customers by providing helpful advice and solutions.
- Managed multiple projects simultaneously while meeting tight deadlines.
Education
Bachelor of Commerce - Finance & Cost Accounting
.
Skills
- Research and Due Diligence
- MS office & Salesforce Proficiency
- Client Relationship Building
- Customer Relations
- Report Generation
- Account Management
Timeline
Client Service Manager
IQVIA Canada
04.2018 - Current
Senior Business Consultant
IQVIA Canada
06.2011 - 03.2018
Client Service Analyst
IQVIA Canada
10.2008 - 06.2011
Bachelor of Commerce - Finance & Cost Accounting
.
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