Maryanne Barajas
Patterson
Summary
Compassionate and detail-oriented Patient Engagement Specialist with a focus on team collaboration and patient services. Experienced in optimizing appointment scheduling and fostering patient relationships to enhance overall care quality.
Overview
11
11
years of professional experience
Work History
Patient Engagement Specialist
DPHC
Patterson, CA
11.2022 - Current
- Developed engagement strategies to improve patient communication and satisfaction.
- Identify barriers to patient compliance, developed targeted interventions.
- Trained new staff on front office procedures, administrative tasks, scheduling, and multi-line phone systems.
- Contacted patients via phone and postcard reminders to promote appointment scheduling and follow-up care
Administrative Medical Assistant
DPHC
Patterson, CA
04.2015 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Answered phone calls to provide assistance, information and medical personnel access.
- Updated patient accounts and information daily.
- Verified insurance coverage, obtained preauthorizations and updated charts in Athena.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
Education
College Diploma - Medical Assisting
Kaplan College
Modesto, CA10-2010
High School Diploma -
Del Puerto High
Patterson, CA05-2006
Skills
- HIPAA compliance
- Follow-up coordination
- Appointment scheduling
- Healthcare
- CPR certification
- Team collaboration
- Active listening
- Compassionate care
- Patient observation
- Safety protocols
- Patient services
- Patient assistance
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Patient Engagement Specialist
DPHC
11.2022 - Current
Administrative Medical Assistant
DPHC
04.2015 - Current
College Diploma - Medical Assisting
Kaplan College
High School Diploma -
Del Puerto High