MARY ANN TOLENTINO
RED DEER,Alberta
Summary
Dynamic and results-oriented professional with extensive experience in reception management and client relations, notably at Mustard Seed. Excelled in multitasking and organization, enhancing operational efficiency by 30%. Renowned for exceptional customer service management and fostering inclusive team environments. Proficient in Microsoft Office and document management, with a knack for elevating guest experiences.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Volunteer
Mustard Seed
11.2024 - 01.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
No Degree - Community Service Worker And Addiction
Academy of Learning, Edmonton South
Edmonton, AB05-2025
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Document scanning and digitization
- Document management
- Client relations
- Confidential information management
- Guest relations
- Fee collection
- Call handling
Languages
English
Professional Working
Certification
- First Aid Certification
Timeline
Volunteer
Mustard Seed
11.2024 - 01.2025
Receptionist Administrator
No Degree - Community Service Worker And Addiction
Academy of Learning, Edmonton South
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