Mary Ann Roman
Vancouver,BC
Summary
I am actively seeking a full-time position where I can leverage my strong interpersonal skills, demonstrated time management abilities, and collaborative mindset to drive success and contribute to the achievement of company objectives.
Overview
14
14
years of professional experience
Work History
Freelancer | Apprentice
Filipino Virtual Academy
11.2020 - 11.2020
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
Business Center Administrator
CNI Global Inc
05.2011 - 01.2012
- Does administrative tasks, schedules, and sales
reports. - In charge of the daily operations of the Business Center.
Process Associate-Collections
Genpact Services LLC
11.2009 - 10.2010
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Collecting payments/debts for various US accounts.
- Established relationships with customers to encourage payment of delinquent accounts.
Reservations Assistant
Manila Ocean Park
09.2009 - 11.2009
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Guest Services Agent
The Bellevue Manila Hotel
05.2007 - 03.2008
- Analyzed customer feedback to identify areas requiring improvement.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Business Center Secretary
The Bellevue Manila Hotel
01.2007 - 04.2007
- In charged of the daily operation of the Business Center.
Food Attendant/ Server
The Bellevue Manila Hotel
06.2006 - 01.2007
- Cleaned and maintained dining area and condiment stations.
- Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
- Processed sales transactions using POS system.
Education
Certificate - Freelancing
Filipino Virtual Academy
Philippines09.2020
Bachelor of Arts - Political Science
San Sebastian College-Recoletos
Philippines03.2004
Skills
- Attention to Detail
- Data Entry
- Flexible and Adaptable
- Dependable and Responsible
- Clerical Support
Accomplishments
- Does administrative tasks, schedules, and sales reports.
- Highly motivated, goal-driven, and passionate
- Certified freelancer and customer relations by experience and profession.
- Certificate of Apprenticeship
Certification
- Housekeeping Tasks and Procedures
6 February 2024 | Alison Online Course - Food Safety Training - Safe Practices and Procedures
3 February 2024 | Alison Online Course
Timeline
Freelancer | Apprentice
Filipino Virtual Academy
11.2020 - 11.2020
Business Center Administrator
CNI Global Inc
05.2011 - 01.2012
Process Associate-Collections
Genpact Services LLC
11.2009 - 10.2010
Reservations Assistant
Manila Ocean Park
09.2009 - 11.2009
Guest Services Agent
The Bellevue Manila Hotel
05.2007 - 03.2008
Business Center Secretary
The Bellevue Manila Hotel
01.2007 - 04.2007
Food Attendant/ Server
The Bellevue Manila Hotel
06.2006 - 01.2007
Certificate - Freelancing
Filipino Virtual Academy
Bachelor of Arts - Political Science
San Sebastian College-Recoletos
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