Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaryAnn Perkins

Weyburn,SK

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills.

Overview

15
15
years of professional experience

Work History

Massage Therapist/Owner

Massage Connection
Courtice, ON
05.2014 - 08.2022
  • Provided safe, effective and appropriate massage therapy techniques during client appointments.
  • Performed trauma informed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy techniques.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Provided treatment for medical conditions and injuries through therapeutic massage.

Office Administrator

New North Networks
Inuvik, NT
01.2001 - 12.2003
  • Organized, facilitated and participated in community service efforts.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Interacted with customers by phone, email or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Accounts Payable Specialist

Sprung Structures
Calgary, AB
06.1998 - 12.2001
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Reported financial data and updated financial records in ledgers and journals.
  • Managed invoices for new materials and parts.

Education

Registered Massage Therapy - Registered Massage Therapy

Trillium College
OSHAWA ON
09.2009

Skills

  • Client Records Maintenance
  • Client Information and Education
  • Effective Communication
  • Administrative Procedures
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Report Preparation
  • Administrative and Office Support
  • Proactive Self-Starter
  • Recommending Solutions
  • Policy and Procedure Adherence
  • Issue and Complaint Resolution
  • Customer Account Management
  • Call Documentation
  • Customer Retention Strategies
  • Stocking and replenishing
  • Money handling abilities
  • Medical terminology knowledge
  • Coaching and mentoring
  • Marketing
  • Complaint resolution
  • Creative problem solving
  • Professional telephone demeanor
  • Training development aptitude

Timeline

Massage Therapist/Owner

Massage Connection
05.2014 - 08.2022

Office Administrator

New North Networks
01.2001 - 12.2003

Accounts Payable Specialist

Sprung Structures
06.1998 - 12.2001

Registered Massage Therapy - Registered Massage Therapy

Trillium College

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MaryAnn Perkins