Mary Ann Palomo
Customer Service Representative/Sales Consultant
Toronto,Ontario
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner
Self-Employed
01.2018 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices and systems to reduce turnaround time.
Shift Manager
McDonalds
Toronto, Ontario
11.2009 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Shift Supervisor
Tim Horton’s
Toronto, Ontario
07.2007 - 06.2013
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Helped store management meet standards of service and quality in daily operations.
Key Holder
Rexall Pharma Plus
Toronto, Ontario
01.2009 - 01.2012
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Education
Digital Marketing, Business And Designs
Canadian Business College
Toronto, ON 05.2021 - 05.2022
Bachelor of Arts - Mass Communications
St. Paul’s University
01.2007 - 01.2011
Skills
Staffing oversight
Operations management
Negotiation
Business Development
Search Engine Optimization
Customer Relations
Business administration
Consulting
Timeline
Digital Marketing, Business And Designs
Canadian Business College
05.2021 - 05.2022
Business Owner
Self-Employed
01.2018 - Current
Shift Manager
McDonalds
11.2009 - 05.2022
Key Holder
Rexall Pharma Plus
01.2009 - 01.2012
Shift Supervisor
Tim Horton’s
07.2007 - 06.2013
Bachelor of Arts - Mass Communications
St. Paul’s University
01.2007 - 01.2011