Mary Ann Ng
Bewdley,ON
Summary
Adept at enhancing patient wellness, I leveraged emotional support and personal hygiene assistance skills at Palisade Gardens Retirement Residence, significantly improving client self-esteem. Mastering machine operation and fostering team efficiency, my adaptability and strong interpersonal relationships boosted operational productivity and client satisfaction, embodying professionalism and dedication in healthcare and manufacturing settings.
Overview
12
12
years of professional experience
Work History
Personal Support Worker
Palisade Gardens Retirement Residence
08.2020 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Machine Operator
Malpack
09.2017 - 11.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Kitting Assembly Handler
TC Transcontinental Printing
03.2013 - 09.2017
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Reduced damaged goods by employing safe packaging methods and materials.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs for smooth shipment flow throughout the supply chain process.
Education
High School Diploma -
St Mary Academy
Manila, Phillipines03-1980
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Social support
- Privacy and confidentiality
- Housekeeping tasks
- Meal preparation
Timeline
Personal Support Worker
Palisade Gardens Retirement Residence
08.2020 - 10.2024
Machine Operator
Malpack
09.2017 - 11.2019
Kitting Assembly Handler
TC Transcontinental Printing
03.2013 - 09.2017
High School Diploma -
St Mary Academy
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