Mary Ann Morris
Halifax,NS
Summary
Highly personable customer service professional with over 20 years of experience leading different retail operations to exceed revenue and profit goals. Am an expert relationship builder among clients with the ability to successfully manage conflict with mutually beneficial outcomes. Proven track record of thriving in fast pace, customer centric organizations.
Overview
14
14
years of professional experience
Work History
Store Manager
Linen Chest
05.2023 - Current
- Increased sales by 17%
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Manager
Kent Building Supplies
07.2021 - 04.2023
- Amherst exceeded 2022 budgeted sales by 18%
- Presented and won 2022 group project that was implemented Company wide.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
Signet Jewellers
07.2015 - 07.2021
- Consistently meets or exceeds personal and store monthly budgets
- Provide 'in the moment' coaching to assist in team development
- Excels at elevating the guest experience
- Won Signet's Best Incentive trip FY2016
- Achieved top sales to plan within district for FY2016 and 2017.
Area Manager/ Training Manager
Samuel & Co.
07.2009 - 07.2015
- Managed home store successfully, while also managing/leading second store
- Won 'Manager of the Year' award 2013
- Trained all new managers/assistant managers in HRM (both Samuel & Co and Envy)
- Worked with store management to achieve and exceed budgets and improve profitability
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Education
Bachelor of Commerce -
Saint Mary's University
Halifax, NS05.1995
High School Diploma -
St. Patrick's High School
Halifax, NS06.1992
HR Management for Non-HR Professionals -
Ryerson University
Toronto, ON01.1999
Skills
- Financial Management
- Manage Budgets
- Goals and Performance
- Staff Training
- Maximizing Profitability
- Time Management
- Collaboration
- Problem Solving
- Microsoft Outlook
- Team Leadership
- Microsoft Office
- Financial Statements
References
- Kersti Brown, former District Manager Samuel &Co., (902)292-3464
- Tammy McGee, former Assistant Manager Samuel & Co, (902)220-0796
Timeline
Store Manager
Linen Chest
05.2023 - Current
Manager
Kent Building Supplies
07.2021 - 04.2023
Manager
Signet Jewellers
07.2015 - 07.2021
Area Manager/ Training Manager
Samuel & Co.
07.2009 - 07.2015
Bachelor of Commerce -
Saint Mary's University
High School Diploma -
St. Patrick's High School
HR Management for Non-HR Professionals -
Ryerson University
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