Mary Ann Korompis
Lake Forest
Summary
Detail-oriented professional with extensive experience in medical front office operations. Committed to enhancing patient experiences through effective communication, efficient appointment scheduling, and staff training. Proven ability to streamline clinic operations while ensuring patient confidentiality and compliance with regulations.
Overview
20
20
years of professional experience
Work History
Front Office Assistant Lead/ Preceptor
Hoag Medical Group Urgent Care
02.2016 - Current
- Partner with medical team and office staff to facilitate seamless patient experience.
- oversee phone call management, appointment scheduling, and patient inquiry responses.
- Handle diverse duties through patient interaction and maintaining effective communication.
- Facilitated data entry, record keeping, and office organization to ensure smooth administrative operations.
- Facilitated onboarding to enhance team efficiency and ensure new hires were well-prepared.
- Led meetings to discuss project updates and team goals, fostering collaboration and communication.
- educating staff on modified patient check-in procedures and data input within Epic system.
- oversaw clinic operations in manager's absence, maintaining workflow and patient services.
- Oversee resolution of patient complaints in a timely manner.
- Interacted directly with senior management to provide updates and gather feedback on projects.
Front Office/Scheduler/Surgery scheduler/Lead
Orange County Urology Associates
01.2008 - 01.2016
- Greeted patients, providing essential information and referrals to enhance patient experience.
- Checked in and out patients while maintaining accurate records of visits to ensure effective patient tracking.
- Scheduled follow-up appointments and procedures to ensure continuity of care.
- Secured authorization for upcoming surgeries.
- Verified insurance details and collected co-pays and payments efficiently.
- Operated telephone switchboard, efficiently managing incoming calls and directing to appropriate personnel.
- Facilitated onboarding for new staff members to ensure a smooth transition into their roles.
Front Office Coordinator Lead
Edwin R. Alexander M.D. INC.
01.2006 - 01.2008
- Efficiently triaged patients to enhance processing times and care delivery.Accurately managed prescription refills, ensuring medication availability for patients.streamlined patient rooming process, ensuring smooth transitions into examination areas.Monitored and recorded vital signs to assist healthcare providers in assessments.Executed EKG tests to aid in diagnostic evaluations and patient management.
- Ensured accurate insurance verification to streamline patient payment processes.
Conducted payment posting to maintain up-to-date financial information.
Organized medical records in company database for quick retrieval.
Facilitated paperwork management to support operational workflows. - Efficiently triaged patients to enhance processing times and care delivery.
Accurately managed prescription refills, ensuring medication availability for patients.
streamlined patient rooming process, ensuring smooth transitions into examination areas.
Monitored and recorded vital signs to assist healthcare providers in assessments.
Executed EKG tests to aid in diagnostic evaluations and patient management. - Assessed schedules to ensure timely management of booking processes.
- Oversees and manages inventory of all medications and supplies required by office.
- Handles all incoming patient calls and messages swiftly, incorporating messages and voicemails from both receptionists and doctors
- Followed up on physician requests regarding test results and appointment scheduling.
Coordinated responses to inquiries from physicians to ensure timely communication.
Coordinated physician requests for test results and appointments, streamlining overall efficiency. - Oversaw patient billing processes and EOB reconciliations to maintain accurate financial records.
Education
Vocational Nursing -
Stanbridge College
Irvine, CA05-2010
General Courses -
College of The Desert
Palm Desert, CA09-2000
High School -
Palm Springs High School
Palm Springs, CA01-1999
Skills
- Epic charting and data entry
- Patient scheduling
- Patient intake procedures
- Insurance verification
- Calendar management
- Office equipment management
- Medical terminology expertise
- Team collaboration
- Staff training
- Time management
- Conflict resolution strategies
- Bilingual communication
References
Available Upon Request
Timeline
Front Office Assistant Lead/ Preceptor
Hoag Medical Group Urgent Care
02.2016 - Current
Front Office/Scheduler/Surgery scheduler/Lead
Orange County Urology Associates
01.2008 - 01.2016
Front Office Coordinator Lead
Edwin R. Alexander M.D. INC.
01.2006 - 01.2008
Vocational Nursing -
Stanbridge College
General Courses -
College of The Desert
High School -
Palm Springs High School