Mary Ann Gaw
Calgary,Alberta
Summary
Dynamic and results-oriented professional with a proven track record at Booster Juice, adept in staff management and customer relationship management. Excelled in enhancing team productivity by over 20% through effective leadership and problem-solving. Skilled in multitasking and adaptability, consistently achieving high customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Supervisor
Booster Juice
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Food Counter Attendant
Booster Juice
04.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted customers with information regarding menu offerings and nutrition information.
Vegetables Trader
Business Owner
07.2013 - 01.2023
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
- Created daily market recaps and profit and loss information to [Number] senior traders at close of each trading day.
- Executed bilateral trading opportunities to increase revenue [Number]% and create $[Amount] in savings.
- Monitored market trends and developed strategies to capitalize on potential opportunities.
Research and Development Assistant
Mix N' Pack Philippines Inc.
06.2012 - 07.2013
- Collaborated with external institutions like universities or research organizations enhancing knowledge-sharing practices.
- Assisted in the development of new products by conducting laboratory experiments and analyzing data.
- Reduced material waste during experimentation by implementing more efficient protocols for sample preparation.
- Ensured compliance with safety regulations within the lab environment through routine inspections and adherence to guidelines.
Front Desk Receptionist
Best Western Hotel Sun Sun
10.2005 - 01.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Science - Live-in Caregiver
VGB Center For Training And Development Corp.
Manila, Philippines08-2004
Bachelor of Science - Chemistry
Far Eastern University
Manila, Philippines04-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Multitasking Abilities
- Adaptability and flexibility
- Quality assurance
- Customer relationship management
- Inventory management
- Reliability
- Task prioritization
- Idea development and brainstorming
Languages
English
Professional Working
Timeline
Supervisor
Booster Juice
02.2024 - Current
Food Counter Attendant
Booster Juice
04.2023 - 01.2024
Vegetables Trader
Business Owner
07.2013 - 01.2023
Research and Development Assistant
Mix N' Pack Philippines Inc.
06.2012 - 07.2013
Front Desk Receptionist
Best Western Hotel Sun Sun
10.2005 - 01.2006
Associate of Science - Live-in Caregiver
VGB Center For Training And Development Corp.
Bachelor of Science - Chemistry
Far Eastern University
Similar Profiles
Magda PallantMagda Pallant
Smoothie Barista at Booster JuiceSmoothie Barista at Booster Juice
Alexandria Lemire-McGroartyAlexandria Lemire-McGroarty
Staff Supervisor at Booster Juice - Guelph, ONStaff Supervisor at Booster Juice - Guelph, ON
Harman KaurHarman Kaur
Crew Member and Cashier at Booster JuiceCrew Member and Cashier at Booster Juice