Maryann Fitzpatrick
Whitney,ON
Overview
24
24
years of professional experience
Work History
Housekeeping Supervisor
Miner's Bay Lodge
04.2008 - 09.2023
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
Customer Service Representative
Coffee Juntion
02.2000 - 03.2008
- Provided outstanding customer service on phone and in person.
- Increased repeat business by providing exceptional customer service experiences.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Managed customer service inquiries and complaints for customer satisfaction.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Increased customer service success rates by quickly resolving issues.
- Managed daily operations for better customer service and increased revenue.
Education
High School Diploma -
Fenelon Falls Secondary School
Fenelon Falls, CanadaSkills
- Housekeeping knowledge
- Customer service-focused
- Staff Scheduling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash Drawer Balancing
- Merchandise Restocking
Languages
English
Elementary
Timeline
Housekeeping Supervisor
Miner's Bay Lodge
04.2008 - 09.2023
Customer Service Representative
Coffee Juntion
02.2000 - 03.2008
High School Diploma -
Fenelon Falls Secondary School