Mary Ann Fernando
Providence Chiropractic Clinic
EDMONTON,AB
1
Language
12
years of professional experience
Adaptable and proactive professional with a strong background in customer service and administrative support. Skilled in multitasking and effective teamwork. Committed to delivering exceptional customer service in fast-paced environments.
Work History
Front Desk Medical Receptionist
1 Year 1 Month- Managed check-in and check-out processes efficiently.
- Managed phone and email communications, responding to inquiries and coordinating appointments in a timely and professional manner.
- Scheduled appointments using clinic's health records system (Jane app).
- Provided exceptional customer service to enhance patient experience.
- Assisted with administrative tasks, including filing and data entry.
- Coordinated communication between patients and healthcare providers effectively.
- Monitored inventory levels of office supplies for timely restocking.
- Kept waiting room area and treatment rooms sanitized and tidy at all times.
Assistant Front Store Manager
10 Years 4 Months- Managed opening and closing procedures and recommended changes to enhance efficiency in daily activities.
- Developed strategies for optimizing product placement, increasing sales opportunities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Analyzed sales data to identify trends and inform stocking decisions.
- Implemented inventory management strategies to enhance product availability.
- Developed promotional displays to drive sales and increase customer engagement.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Trained and mentored staff on best practices in merchandising and inventory management.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Maintained a clean and organized store environment for enhanced customer experience.
Education
Post-Baccalaureate Diploma - Accounting and Payroll Administration
Skills
Attention to detail
Multitasking
Customer service
Adaptable and flexible
Team player
Jane app usage
Languages
English
Timeline
Front Desk Medical Receptionist
Providence Chiropractic Clinic
2025.08 - CurrentRead More
Assistant Front Store Manager
Shoppers Drug Mart
2014.10 - 2025.02Read More
East West College of Business And Technology
Post-Baccalaureate Diploma from Accounting and Payroll Administration
Read More