MaryAnn Delaney
Edmonton,AB
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Receptionist
South Gate Industrial Service Centre
Kamloops, British Columbia
11.2022 - 03.2024
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Receptionist
DIECKMAN PLUMBING
EDMONTON, AB
10.2021 - 08.2022
- Used accurate calculations and current service details to prepare quotes for staff
- Input new transactions and reconciled accounts to keep business finances current
- Input new paperwork, incoming payments, expenses into office systems
- Helped office personnel with errands, paperwork and data entry.
RECEPTIONIST
EDMONTON FRAME and SUSPENSION LTD.
KAMLOOPS, BC
04.2021 - 03.2022
- Treated visitors with friendly, approachable attitude
- Directed numerous calls per day to appropriate recipients using multi-line system
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Managed mail, packages and courier deliveries in and out of office
- Helped guests with individual needs, offering information and assistance with issues.
RECEPTIONIST/ HAIRSTYLIST
KENNETH BLAIR HAIR
KAMLOOPS, BC
10.2017 - 07.2019
- Answered questions regarding company pricing and policies
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Scheduled appointments and documented updates in scheduling software
- Delivered skilled administrative support for diverse daily staff needs and special projects
- Added latest project, financial and customer information to relevant databases.
Education
Certification - BUSINESS ADMINISTRATION & MANAGEMENT -
REEVES BUSINESS COLLEGE
LLOYDMINSTER07.2017
Skills
- Customer service
- File Management
- Data Entry
- PC proficient
- Multitasking and prioritization
- Verbal and written communication
- Organization skills
- Service-oriented mindset
- Time Management
Languages
- ENGLISH, Proficient (C2)
- ARABIC, Intermediate (B1)
- FRENCH, Elementary (A2)
References
References available upon request.
Timeline
Receptionist
South Gate Industrial Service Centre
11.2022 - 03.2024
Receptionist
DIECKMAN PLUMBING
10.2021 - 08.2022
RECEPTIONIST
EDMONTON FRAME and SUSPENSION LTD.
04.2021 - 03.2022
RECEPTIONIST/ HAIRSTYLIST
KENNETH BLAIR HAIR
10.2017 - 07.2019
Certification - BUSINESS ADMINISTRATION & MANAGEMENT -
REEVES BUSINESS COLLEGE
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