MARY ANN CABANAS
St Paul
Summary
Experienced customer service representative with a strong sense of urgency. Bringing strong interpersonal skills, adaptability, and a proven ability to manage high-volume tasks and customer interactions effectively.
Award-winning Travel Consultant recognized as Agent of the Year for outstanding sales performance and exceptional customer service. Consistently delivered exceptional customer service as a Deli Clerk, earning a perfect 100% rating from Mystery Shoppers for accuracy, professionalism, and attentiveness.
Overview
21
21
years of professional experience
Work History
Food Service Worker
Alberta Health Services
01.2024 - Current
- Company Overview: St Therese Hospital, St Paul
- Prepare and serve meals for Mental Health, Acute Care, and Long-Term Care residents in accordance with dietary requirements and food safety standards.
- Open and close café operations, including accurate cash handling and register balancing.
- Prepare and distribute morning and afternoon snacks for patients, ensuring timeliness and dietary accuracy.
- St Therese Hospital, St Paul
Shift Supervisor
KFC
07.2023 - 05.2024
- Company Overview: St Paul, Alberta Canada
- Assembled and packaged food items efficiently while following strict food safety and sanitation standards.
- Ensured a clean and organized store environment by performing daily cleaning tasks and adhering to hygiene protocols.
- Conducted end-of-day cash handling duties, including counting tills and safe funds.
- Prepared daily deposit slips and completed sales and inventory reports for management review.
- St Paul, Alberta Canada
Deli Clerk
1Cornerstone Co-op
06.2023 - 01.2024
- Company Overview: Deli, St Paul, Alberta, Canada
- Provided friendly, personalized service to customers at the deli counter, ensuring a positive shopping experience.
- Accurately sliced, weighed, packaged, and labeled meats and cheeses according to customer specifications.
- Deli, St Paul, Alberta, Canada
Travel Consultant
Asia Air Travel and Tour Pte Ltd
06.2010 - 10.2021
- Company Overview: Orchard, Singapore
- Coordinated group travel bookings, ensuring all arrangements met client needs and timelines.
- Generated purchase orders, invoices, and receipts using QuickBooks Online with accuracy and attention to detail.
- Liaised with airlines, hotels, and vendors to negotiate optimal rates and secure reservations.
- Compiled daily sales reports and submitted financial summaries to management.
- Organized and maintained digital and physical filing systems for booking and financial records.
- Orchard, Singapore
Administrative Assistant
Philippine National Oil Company - Energy Development Corporation
03.2004 - 03.2010
- Company Overview: Taguig, Philippines
- Processed and accurately entered all incoming source documents to maintain up-to-date records.
- Supported a department of 17 employees by performing various ad-hoc clerical tasks as needed.
- Answered incoming calls and provided frontline helpdesk support to department personnel.
- Recorded precise minutes during meetings to document discussions and action items.
- Taguig, Philippines
Education
Medical Office Assistant and Unit Clerk -
MCG Career College
06.2025
Bachelor of Science - Accountancy
Far Eastern University
04.2002
Skills
- Multitasking and Time Management
- Upselling and Cross-Selling Techniques
- Customer Relationship Management
- Cash Handling and Point-of-Sale Systems
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
Junior Philippine Institute of Accountants (JPIA)
Training
- Documents Management System, PNOC-EDC Computer Training Room, Taguig, Philippines
- English Language Proficiency for Call Center Training Course, Newfield Staff Solutions International, Quezon City, Philippines
- 7 Habits of Highly Effective Associates, Makati City, Philippines
Languages
English
Professional Working
Timeline
Food Service Worker
Alberta Health Services
01.2024 - Current
Shift Supervisor
KFC
07.2023 - 05.2024
Deli Clerk
1Cornerstone Co-op
06.2023 - 01.2024
Travel Consultant
Asia Air Travel and Tour Pte Ltd
06.2010 - 10.2021
Administrative Assistant
Philippine National Oil Company - Energy Development Corporation
03.2004 - 03.2010
Bachelor of Science - Accountancy
Far Eastern University
Medical Office Assistant and Unit Clerk -
MCG Career College
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