Mary Ann Alvarez
Toronto,ON
Summary
Detail-oriented and organized Accounts Payable Clerk at Trinity Roofing Ltd. with expertise in invoice processing and data entry.
Recognized for enhancing financial accuracy and reducing late payment penalties. Strong communicator with a proven ability to resolve discrepancies and foster vendor relationships, ensuring timely payments and streamlined operations.
Experienced with managing invoice processing and vendor coordination. Utilizes organizational skills to maintain accurate financial records and resolve discrepancies efficiently. Knowledge of accounting software and best practices in payment processing ensures seamless financial operations.
Diligent Accounts Payable Clerk with solid background in managing accounts payable processes efficiently. Adept at ensuring accurate invoice processing and timely payments to vendors, contributing to smooth financial operations. Demonstrated expertise in using accounting software and maintaining detailed financial records.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Accounts Payable Clerk
Trinity Roofing Ltd.
06.2017 - Current
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Assisted in maintaining organized financial records for easy retrieval and reference.
- Supported reconciliation of accounts by verifying discrepancies and resolving issues.
- Utilized accounting software to input data and track payment schedules.
- Learned basic accounting principles to enhance understanding of accounts payable functions.
- Communicated effectively with vendors regarding billing inquiries and payment status.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
Customer Service Rep. -Dual Skill (Call & Email)
United Parcel Service (UPS) International Inc.
04.2009 - 10.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining accuracy and attention to detail in all interactions.
- Led initiatives to enhance training programs, resulting in improved team performance and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for email inquiries.
Education
Business Management
CJ Healthcare College
1371 Neilson Rd. Unit 113 Scarborough, ON M9B 4Z805-2026
Associate in Computer Science
Holy Angel University
Pampanga, Philippines11-2002
Skills
- Data entry
- Accounts payable
- Attention to detail
- Statement review
- Professionalism and ethics
- Quickbooks & Sage
- Expense tracking
- Data inputting
- Statement reconciliation
- Transaction verification
- Vendor account monitoring
Accomplishments
- Used Microsoft Excel to develop price tracking spreadsheets for purchased items and Sub-Contractors invoices which helps to avoid wrong billing.
- Customer Relations - Earned highest marks for customer satisfaction.
- Telephone & Email Service (Dual Skill)- Professionally processed 50+ calls and 100 emails per day, providing information and service to ensure customer satisfaction.
Languages
English
Professional Working
Certification
- Call Center Training Program - Year 2008
Interests
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Music
- Hiking
- Road Trips
Timeline
Accounts Payable Clerk
Trinity Roofing Ltd.
06.2017 - Current
Customer Service Rep. -Dual Skill (Call & Email)
United Parcel Service (UPS) International Inc.
04.2009 - 10.2015
Business Management
CJ Healthcare College
Associate in Computer Science
Holy Angel University
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