Summary
Overview
Work History
Education
Skills
Scholastics Certification
Languages
Personal Traits
Disclaimer
Timeline
Mary Ann Nadiahan

Mary Ann Nadiahan

Lloydminster,AB

Summary

Experienced Food service supervisor and customer services representative bringing demonstrated success in developing and motivating strong restaurant teams to assist 30-50 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Overview

7
7
years of professional experience

Work History

Food Service Supervisor

Subway
10.2023 - 02.2024
  • Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the Subway Operations Manual
  • Performs paperwork duties as needed and is responsible for the inventory of money, breads, meats, supplies, etc
  • Actively managing customer satisfaction, product quality, and overall store performance.

Restaurant Supervisor

Hodori Korean Restaurant
03.2020 - 07.2023
  • Oversee all restaurant operations to ensure quality and business operate smoothly
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Maintain knowledge and ensure compliance with departmental policies and standard service procedures
  • Perform various inventory control duties
  • Monitored restaurant continually, taking appropriate action to ensure food service standards
  • Observe & evaluate workers and work procedures to ensure quality standards & service
  • Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests
  • Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.

Senior Agent (Customer Service Representative)

IQOR
09.2018 - 02.2020
  • To offer and recommend potential products and services that suit customer needs and wants
  • Conduct research for account information and resolve connectivity issue
  • Identify and assess customers' needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Customer Support Associate II

Convergys
10.2017 - 07.2018
  • To walkthrough customers from the process and help find answers to buying and selling account questions
  • Assist customers with product-related, listing, feedback, and complaint questions
  • Records customer inquiries by documenting inquiry and response in customers' accounts
  • Improves quality service by recommending improved processes.

Customer Service Representative

Sutherland
10.2016 - 06.2017
  • Providing detailed information about customers bill and subscription
  • Promote company products
  • Handle high call volumes effectively and efficient.

Education

Undergraduate - B.S. Entrepreneurship

University of The Cordillera, Baguio, Ph

No Degree - Bread And Pastry Production NC II

BSBT-TESDA, Baguio, Ph
06.2022

Skills

  • Portioning
  • Staff Leadership
  • Kitchen staff coordination
  • Schedule Coordination
  • Ordering Supplies

Scholastics Certification

  • University of the Cordillera, B. S. Entrepreneurship
  • TESDA, Bread and Pastry Production II

Languages

English
Professional Working

Personal Traits

  • Team Player
  • Efficient and effective
  • Good verbal and written communication
  • Customer data management

Disclaimer

I hereby declare that all information given by me is true and correct to the best of my knowledge.

Timeline

Food Service Supervisor - Subway
10.2023 - 02.2024
Restaurant Supervisor - Hodori Korean Restaurant
03.2020 - 07.2023
Senior Agent (Customer Service Representative) - IQOR
09.2018 - 02.2020
Customer Support Associate II - Convergys
10.2017 - 07.2018
Customer Service Representative - Sutherland
10.2016 - 06.2017
University of The Cordillera - Undergraduate, B.S. Entrepreneurship
BSBT-TESDA - No Degree, Bread And Pastry Production NC II

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Mary Ann Nadiahan