Mary Angelu Agustin
Toronto,ON
Summary
Experienced hotel operations management professional with a strong background in hospitality and customer service. Demonstrates over three years of experience as a treasury assistant, with exceptional analytical skills. Proficient in MS Office and Opera Cloud Property Management, well-equipped to handle various administrative tasks efficiently. Fluent in English and holds certifications in First Aid & CPR Level C, Smart Serve, and TrainCan Food Handler. Possesses National Certificates II in Housekeeping, Front Office, and Food & Beverage, demonstrating a comprehensive understanding of the industry's best practices and standards.
Overview
2
2
years of professional experience
Work History
Concierge - Part Time
1 Hotel Toronto
08.2023 - Current
- Provides personalized recommendations for local dining, attractions, and activities to enhance guest experiences
- Efficiently handles reservations for dining, transportation, and entertainment to meet guest preferences
- Consistently upholds professionalism in written and verbal communication, ensuring clarity, and accuracy in all interactions
- Assists guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provides professionalism and exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Server
Victor Restaurant
08.2023 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serves VIPs in Toronto International Film Festival; also handling meetings and conferences
- Works with POS system to place orders, manage bills, and handle complimentary items.
- Provides food or drinks suggestions to the customers and knowledgeable with the menu
- Performs opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Addresses customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Food and Beverage Attendant
The Boulevard Club
01.2024 - 09.2024
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Helped members select food and beverages by suggesting meals and explaining chef's specialties
- Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to members spills or other special needs
- Handled and issued bills, accepts payments, delivers bills and payments to host, and returns change or credit card and signature slips to members
- Served orders to bar and kitchen by recording members choices and identifying members' special dietary needs, allergies and special requests
Education
Diploma - Hospitality - Hotel Operations Management
Centennial College
Toronto, ON04.2024
Bachelor of Science - Hospitality And Tourism Management
University of Saint Louis
Tuguegarao, PH04.2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Professional Telephone Communication
- Reservation Coordination
Other Professional Experience
Treasury Assistant 03/2019 to 04/2022
Foreign Exchange, Market Strategic Firm, Inc. - Isabela, PH
- Implemented compliance to Anti-Money Laundering Law and Bangko Sentral ng Pilipinas (BSP) Regulations
- Answered queries and customer concerns regarding foreign exchange and remittance transactions
- Prevented fraudulent transactions by thoroughly verifying the authenticity of foreign currencies and remittance details prior to processing the transaction
- Handled release of charge revolving fund to Counter Utility Clerk; Prepared loose change for cash boxes.
- Consolidated, received and counted sales collection, both cash and cheque, and endorsed to the Treasury Manager or Supervisor
Professional Highlights
- Hotel Operations Management student with diligence and persuasive attitude, developed through working in the hospitality industry and customer service for almost 5 years
- Developed analytical skills through working as a Treasury Assistant for over 3 years in enterprise
- Experienced working with MS Office and Opera Cloud Property Management to effectively perform and complete tasks in a timely manner
- Fluent in English - Oral and Written
- Certified in First Aid & CPR level C, Smart Serve, and TrainCan Food Handler
- National Certificate II in Housekeeping, Front Office, and Food & Beverage
Timeline
Food and Beverage Attendant
The Boulevard Club
01.2024 - 09.2024
Concierge - Part Time
1 Hotel Toronto
08.2023 - Current
Server
Victor Restaurant
08.2023 - Current
Diploma - Hospitality - Hotel Operations Management
Centennial College
Bachelor of Science - Hospitality And Tourism Management
University of Saint Louis
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