Maryana Klymyuk
Calgary,Alberta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
General Manager of Food Service
Famoso Neapolitan Pizzeria
2023.04 - Current
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Improved staff retention rates by offering competitive compensation packages and fostering supportive work environment.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Oversaw training of more than 50 team members.
Front of House Manager
Famoso Neapolitan Pizzeria
2021.08 - 2023.04
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Education
Bachelor of Arts - Sociology, Psychology
Mount Royal University
Calgary, AB05.2023
Skills
- Operations Management
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Sales Growth
- Scheduling and Rostering
- Team Development
- Customer Service
- Hiring procedures
- Training and Onboarding
- Critical Thinking
- Employee Performance Evaluations
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
General Manager of Food Service
Famoso Neapolitan Pizzeria
2023.04 - Current
Front of House Manager
Famoso Neapolitan Pizzeria
2021.08 - 2023.04
Bachelor of Arts - Sociology, Psychology
Mount Royal University
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