Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryana Klymyuk

Calgary,Alberta

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

General Manager of Food Service

Famoso Neapolitan Pizzeria
04.2023 - Current
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Improved staff retention rates by offering competitive compensation packages and fostering supportive work environment.
  • Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
  • Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Reviewed and approved employee schedules and timesheets.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Oversaw training of more than 50 team members.

Front of House Manager

Famoso Neapolitan Pizzeria
08.2021 - 04.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.

Education

Bachelor of Arts - Sociology, Psychology

Mount Royal University
Calgary, AB
05.2023

Skills

  • Operations Management
  • Cost Control
  • Creativity and Innovation
  • Marketing and Promotions
  • Sales Growth
  • Scheduling and Rostering
  • Team Development
  • Customer Service
  • Hiring procedures
  • Training and Onboarding
  • Critical Thinking
  • Employee Performance Evaluations

Languages

English
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

General Manager of Food Service

Famoso Neapolitan Pizzeria
04.2023 - Current

Front of House Manager

Famoso Neapolitan Pizzeria
08.2021 - 04.2023

Bachelor of Arts - Sociology, Psychology

Mount Royal University
Maryana Klymyuk