Maryan Gutierrez
Ontario
Summary
Resourceful in customer services known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Private Nanny
Kayla Bonilla
Rancho Cucamonga, CA
08.2023 - 11.2025
- Provided supervision and guidance to ensure safety of children in all situations.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
Daycare Teacher
Everbook Academy
Claremont, CA
01.2023 - 10.2023
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
Customer Service Representative
Dominos Pizza Inc.
Chino, CA
05.2021 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
Education
Associate of Arts - Elementary Education
Chaffey College
Rancho Cucamonga, CA05-2025
Bachelor of Arts - Liberal Studies
California State University, San Bernardino
San Bernardino, CA05-2027
Skills
- Language skills
- Payment Collection
- Interpretation support
- Customer service
- Reliability and punctuality
- Up-selling techniques
Languages
Spanish
Professional
English
Professional
Timeline
Private Nanny
Kayla Bonilla
08.2023 - 11.2025
Daycare Teacher
Everbook Academy
01.2023 - 10.2023
Customer Service Representative
Dominos Pizza Inc.
05.2021 - 07.2023
Associate of Arts - Elementary Education
Chaffey College
Bachelor of Arts - Liberal Studies
California State University, San Bernardino