Maryam Hedayat
Toronto,ON
Summary
As a customer-focused hostess, I am eager to put excellent communication and interpersonal skills into practice. I am capable of handling reservations, seating arrangements and payments. I am flexible with learning other roles in customer service, such as becoming a food runner or a server. I am trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fundraising and Event Planner
CKUT Radio
02.2024 - Current
- Fostered a collaborative working environment among staff members, promoting open communication channels for efficient problem-solving during events planning process
- Managed administrative logistics of events planning, event booking, and event promotions
- Utilized social media to promote events and increase attendance
Events Planning and Involvement Coordinator
McGill University
10.2023 - Current
- I attend weekly meetings where members work together to plan and coordinate various AUS (Arts Undergraduate Society) events
- I strive to uphold the principles of inclusivity, safety and ensuring adherence to the AUS Constitution
- I work alongside the Event Planning and Involvement Committee Team to collaborate with external groups in the Montreal community to foster engagement in the McGill community
President of First Year Events Council
McGill University
10.2023 - Current
- I oversee a team of 6 executives, run a weekly meeting and set agendas
- I take minutes in meetings, check in on people and ask where they need help
- I assist in planning, suggesting ideas and orchestrating events for first year students
- I attend AUS Legislative council meetings weekly, and communicate with other first year councils
- I assist with the communication methods of the council, through social media platforms and graphic design
Hostess
Cibo Wine Bar, Yonge Street
02.2022 - 08.2023
- I greeted customers warmly upon arrival and provided a friendly warm presence throughout the dining experience
- I took reservations and to-go orders by phone, managed an online platform called OpenTable, answered customer questions and informed of accurate wait times
- I provided an extensive knowledge about the restaurant, menu information, hours and seating
- I supported servers, food runners and bussers with keeping the dining area ready for every guest
- I trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- I resolved guest and employee complaints to maintain customer satisfaction and workplace effectiveness.
Marketing/Social Media Intern
Let's Stop AIDS
10.2020 - 12.2021
- I worked alongside their marketing team to develop creative content for their social media platforms, focusing on their annual Youth HIV Conferences
- In addition, I worked closely with the team to plan and develop ideas for weekly posts on Instagram, Facebook, Twitter and their TikTok accounts
- Along with this, I researched and extended potential topics for discussion that we shared on social media accounts and created a diverse library of content to engage with their audience
- Furthermore, I worked to find opportunities to collaborate with influencers, industry experts and professional groups to expand Let's Stop AIDS's reach.
Education
Bachelor of Arts - Economics And English, Cultural Studies
McGill University
05.2027
High School Diploma -
St. Clement's School
06.2023
Skills
- Restaurant Operations
- Patience and Empathy
- Front- and Back-of-House Coordination
- Interactive communication skills
- Reliable and Trustworthy
- High-volume dining
- Customer Service
- Conflict and Complaint Resolution
- Front of House Management
- Guest Engagement
Certification
- WHMIS (Workplace Hazardous Materials Information Systems Course)
- Worker Health and Safety Awareness Certification
- Accessibility of Ontarians with Disability Act Certificate
Languages
English (Native Speaker)
Spanish (Fluent)
Timeline
Fundraising and Event Planner
CKUT Radio
02.2024 - Current
Events Planning and Involvement Coordinator
McGill University
10.2023 - Current
President of First Year Events Council
McGill University
10.2023 - Current
Hostess
Cibo Wine Bar, Yonge Street
02.2022 - 08.2023
Marketing/Social Media Intern
Let's Stop AIDS
10.2020 - 12.2021
Bachelor of Arts - Economics And English, Cultural Studies
McGill University
High School Diploma -
St. Clement's School