Luna Meidanchi
Montreal,QC
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Supervisor
Pharmaprix
11.2022 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Hostess
Gyu Kaku
09.2022 - 01.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sale Associate
Holt Renfrew Ogilvy
05.2022 - 05.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers locate products and checked store system for merchandise at other sites.
Sale Associate
ZARA Downtown
03.2022 - 05.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Sale Associate
H&M downtown
11.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Waitress
kumamoto downtown
06.2021 - 11.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
Head Cashier Supervisor
Dollarama
01.2021 - 06.2021
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Built positive relationships with customers to increase repeat business.
Head Cashier
Home Depot Westmount
04.2019 - 01.2021
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Barista
Tim hortons
11.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Law And Justice
John Abbott College
Sainte-Anne-de-Bellevue, QC05.2023
Skills
- 100% fluent in FRENCH & ENGLISH
- Sales strategy
- Sales growth
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Time management
Additional Information
Super flexible in availability.
Timeline
Supervisor
Pharmaprix
11.2022 - 09.2023
Hostess
Gyu Kaku
09.2022 - 01.2023
Sale Associate
Holt Renfrew Ogilvy
05.2022 - 05.2022
Sale Associate
ZARA Downtown
03.2022 - 05.2022
Sale Associate
H&M downtown
11.2021 - 04.2022
Waitress
kumamoto downtown
06.2021 - 11.2021
Head Cashier Supervisor
Dollarama
01.2021 - 06.2021
Head Cashier
Home Depot Westmount
04.2019 - 01.2021
Barista
Tim hortons
11.2018 - 03.2019
Law And Justice
John Abbott College
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