Maryam Shabani
Fredericton,NB
Summary
Accomplished Supervisor at Tim Hortons, adept in staff management and customer service, significantly improved team productivity and customer satisfaction. Skilled in health and safety compliance and strategic planning, I excel in fostering a culture of continuous learning and development. My leadership has directly contributed to enhancing operational efficiency and maintaining high standards of cleanliness and organization.
Overview
6
6
years of professional experience
Work History
Supervisor
Tim Hortons
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Barista Manager
Parsi Cafe
03.2019 - 07.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Created new training guidelines, and provided staff orientation and training.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Monitored customer feedback to improve barista performance and customer service.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
Education
Bachelor of Science - Information Technology
01-2018
Skills
- Training and mentoring
- Cleanliness and organization
- Goal oriented
- Health and safety compliance
- Customer service
- POS systems
- Attention to detail
- Hand-crafted drink recipes
- Staff management
- Staff training and development
- Employee motivation
- Decision-making
- Backroom stocking
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Marketing and promotions
Languages
English
Professional Working
Timeline
Supervisor - Tim Hortons
09.2023 - Current
Barista Manager - Parsi Cafe
03.2019 - 07.2023
Mazandaran University of Science And Technology - Bachelor of Science, Information Technology