Maryam Seyedi
Vancouver,BC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager
Parsian Bank
12.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Generated advertising brochure for vendor use.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Senior Bank Teller
Parsian Bank
05.2010 - 12.2017
- Executed wire transfers, stop payments and account transfers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Collaborated with team members to continually improve processes and enhance overall branch performance.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Identified potential needs through observation, questioning, and listening.
- Assisted customers with banking needs and inquiries.I
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
Bank Teller
Parsian Bank
07.2005 - 05.2010
- Reconciled cash drawer and resolved discrepancies.
- Received loan and utility payments, sending funds to correct destinations.
- Cross-sold credit cards, loans and other bank products.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Balanced cash drawers accurately at the end of each s hift, minimizing discrepancies in financial records.ss customer experience.
- Counted and packaged currency and coins.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Accounts Assistant
Mandegare Sabz Eng.co
04.2001 - 10.2004
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Coordinated with external auditors to resolve discrepancies.
- Organized data into multiple spreadsheets to streamline data.
- Input financial data and produced reports using [Software].
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Education
MBA - Entrepreneurship
Tehran University
05.2012
Master of Science -
Amirkabir University
12.2008
Bachelor of Science -
Ershad Damavand University
09.2004
Skills
- Opportunities Identification
- Performance Tracking
- Business Needs Assessment
- National accounts
- Client Relations
- Performance Evaluations
- Sales Analysis
Languages
English
Limited Working
German
Limited Working
Certification
- Negotiation principles and techniques
- Customer validation
- Foreign exchange affairs
- Marketing of banking services
- Empowerment of Senior member
- Marketing of Foreign currency guarantee
- Credit banking
- Management and supervision
- Commercial law
- Feasibility study
- Ielts(2010-score:6)
Timeline
Account Manager
Parsian Bank
12.2017 - Current
Senior Bank Teller
Parsian Bank
05.2010 - 12.2017
Bank Teller
Parsian Bank
07.2005 - 05.2010
Accounts Assistant
Mandegare Sabz Eng.co
04.2001 - 10.2004
MBA - Entrepreneurship
Tehran University
Master of Science -
Amirkabir University
Bachelor of Science -
Ershad Damavand University
- Negotiation principles and techniques
- Customer validation
- Foreign exchange affairs
- Marketing of banking services
- Empowerment of Senior member
- Marketing of Foreign currency guarantee
- Credit banking
- Management and supervision
- Commercial law
- Feasibility study
- Ielts(2010-score:6)
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