Maryam Sanni
Waterloo,ON
Summary
A Qualified Customer Service and Sales Professional with over 4 years in fast paced lcustomer service and call centre environments. A Competent and versatile individual with impressive relationship management. Effective inter-personal, communication, leadership and problem-solving skills. Excellent customer relations, project management, team player, multi-tasking ability, team work and ability to properly delegate responsibilities
Overview
6
6
years of professional experience
Work History
Customer Support/Retail Pharmacy Assistant
Shoppers drug mart
Waterloo, Ontario
02.2024 - Current
- Verified insurance coverage on all prescriptions prior to filling them.
- Greeted customers upon entering the pharmacy area and provided assistance when needed.
- Filed paperwork related to prescriptions such as patient records and insurance forms.
- Received prescriptions from customers, verified accuracy of orders and entered into computer system for processing.
- Resolved customer complaints in a timely manner while maintaining professional demeanor at all times.
- Managed phone calls from patients inquiring about prescription refills or general questions.
- Performed filing, copying, faxing and other clerical tasks.
Pharmacy Customer Service Representative
Euracare multi specialist hospital
12.2021 - 10.2023
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Resolved customer complaints in an efficient and professional manner
- Confer with customers by telephone or in person to provide information about
- products or services, take or enter orders, cancel accounts, or obtain details of
- complaints.
- Maintained sales orders by taking requests and processing orders in due time.
- Ensured orders are dispatched to customers on time, and also sorted orders for pick-
Sales/Customer Service Representative
Reddinton LTD
07.2018 - 11.2021
- Researched competitors' products, prices, and sales techniques.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with customers to ensure repeat business.
- Organized client visits, presentations, product demonstrations and trade shows.
Customer Service Representative
Poklaf investment Ltd
Education
Bachelor of Science - Pharmacy
University of Lagos
Lagos, Nigeria12-2017
Skills
- Insurance claims processing
- Answering multi line phones
- Public speaking and customer service
- Medication Dispensing
- Product Recommendations
- Cash Handling Accuracy
- Labeling prescriptions
- Processing orders
- Resolving customer issues
- Computer savvy (microsoft word, excel, health watch etc)
- Pharmacy operations
- Typing
- Receptionist/coordinator
Timeline
Customer Support/Retail Pharmacy Assistant
Shoppers drug mart
02.2024 - Current
Pharmacy Customer Service Representative
Euracare multi specialist hospital
12.2021 - 10.2023
Sales/Customer Service Representative
Reddinton LTD
07.2018 - 11.2021
Customer Service Representative
Poklaf investment Ltd
Bachelor of Science - Pharmacy
University of Lagos